KitchenAid KSSS48QKX01 User Manual

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.

Your refrigerator will not operate

■

Is the power supply cord unplugged?

Plug into a grounded

3 prong outlet.

■

Has a household fuse or circuit breaker tripped?

Replace

the fuse or reset the circuit breaker.

■

Is the refrigerator or freezer control turned to the OFF
position?

Refer to the “Using the Controls” section.

■

Is the refrigerator defrosting?

Recheck to see if the

refrigerator is operating in 30 minutes. Your refrigerator will
regularly run an automatic defrost cycle.

■

Is the refrigerator not cooling?

For models with digital

controls, turn the unit OFF then ON again to reset. See the
“Using the Controls” section. If this does not correct the
problem, call for service.

The lights do not work

■

Is the power supply cord unplugged?

Plug into a grounded

3 prong outlet.

■

Is a light bulb loose in the socket or burned out?

See the

“Changing the Light Bulb(s)” section.

■

Has the door been open more than 10 minutes?

When the

door is held open for more than 10 minutes, the “Door Open”
indicator light will flash and the interior lights will shut off. See
“Door Open” in the “Using the Controls” section.

There is water in the defrost drain pan

■

Is the refrigerator defrosting?

The water will evaporate. It is

normal for water to drip into the defrost pan.

■

Is it more humid than normal?

When it is humid, expect that

the water in the defrost pan will take longer to evaporate.

The motor seems to run too much

■

Is the room temperature hotter than normal?

The motor

will run longer under warm conditions. At normal room
temperatures, expect your motor to run about 80% of the
time. Under warmer conditions, it will run even more.

■

Has a large amount of food just been added to the
refrigerator?

Adding a large amount of food warms the

refrigerator. The motor normally will run longer to cool the
refrigerator back down.

■

Are the doors opened often?

The motor will run longer

when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.

■

Are the controls not set correctly for the surrounding
conditions?

Refer to the “Using the Controls” section.

■

Are the doors not closed completely?

Close the doors

firmly. If they do not close completely, see “The doors will not
close completely” later in this section.

■

Are the condenser coils dirty?

This prevents air transfer and

makes the motor work harder. Clean the condenser coils.
Refer to the “Cleaning” section.

■

Are the door gaskets not sealed all the way around?

Contact a technician or other qualified person.

NOTE:

Your new refrigerator will run longer than your old one

due to its high-efficiency motor.

The refrigerator seems to make too much noise

■

The sounds may be normal for your refrigerator. See the
“Normal Sounds” section.

The ice maker is not producing ice or not enough ice

■

Has the ice maker just been installed?

The ice bin holds 14

to 17 lbs. (6.4 to 7.7 kg) of ice. The ice bin can take three to
four days to completely fill, if no ice is used during this time.

■

Is the freezer temperature cold enough to produce ice?

Wait 24 hours after ice maker hook-up for ice production. See
the “Using the Controls” section.

■

Is the ice maker wire shutoff arm in the OFF (arm up)
position (on some models)?

Lower the wire shutoff arm to

the ON (arm down) position. See the “Ice Maker and Storage
Bin/Bucket” section.

■

Is the ice maker switch in the OFF (right) position (on
some models)?

Move ice maker switch to the ON (left)

position. See the “Ice Maker and Storage Bin/Bucket”
section.

■

Is the water line shutoff valve to the refrigerator turned
on?

Turn on the water valve. See the “Connect Water Line to

Refrigerator” section in the Installation Instructions.

■

Does the ice maker mold have water in it or has no ice
been produced?

Make sure your refrigerator has been

connected to a water supply and the supply shutoff valve is
turned on. See the “Connect Water Line to Refrigerator”
section in the Installation Instructions.

■

Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice
bucket located on the freezer door, access the ice maker by
depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with
a plastic utensil. See the “Ice Maker and Storage Bin/Bucket”
section.

■

Has a large amount of ice just been removed?

Allow three

to four days for an empty ice bin to completely fill, if no ice is
used during this time.

■

Are the controls set correctly?

See the “Using the Controls”

section.

■

Is there a water filter installed on the refrigerator?

The

filter may be clogged or installed incorrectly. Check the filter
installation instructions to ensure that the filter was installed
correctly and is not clogged. If installation or clogging is not a
problem, call a technician or other qualified person.

NOTE:

If not due to any of the above, there may be a problem

with the water line. Call for service.