KitchenAid KSSS48QKX01 User Manual

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Off-taste, odor or gray color in the ice
Are the plumbing connections new, causing discolored or 
off-flavored ice? 
Discard the first few batches of ice.
Have the ice cubes been stored too long?
 Throw old ice 
away and make a new supply.
Does the freezer and ice bin or bucket need to be 
cleaned?
 See the “Cleaning” or “Ice Maker and Storage Bin/
Bucket” section.
Has food in the freezer or refrigerator been wrapped 
properly?
 Use airtight, moisture-proof packaging to help 
prevent odor transfer to stored food.
Does the water contain minerals (such as sulfur)? 
A filter 
may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator? 
gray or 
dark discoloration in ice indicates that the water filtration 
system needs additional flushing. Run additional water 
through the water dispenser to flush the water filtration 
system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to 
7 minutes initially). Discard discolored ice.
The ice dispenser will not operate properly
Is the freezer door closed completely? 
Push the door firmly 
shut. If it will not shut all the way, see “The doors will not 
close completely” later in this section.
Is the ice bin or bucket installed correctly? 
For models 
with an interior ice bin, push the ice bin in all the way. If the 
ice bin does not go in all the way, it may not be put in straight. 
Pull it out and try again. For models with an ice bucket 
located on the freezer door, the bucket should sit level. To 
remove the bucket, press the release button on the right side 
of the bucket and lift straight up. Replace the bucket in the 
door making sure it is properly aligned and snapped securely 
into place. Refer to the “Ice Maker and Storage Bin/Bucket” 
section.
Has the wrong ice been added to the bin or bucket? 
Use 
only cubes produced by the current ice maker. If other cubes 
have been added, remove all cubes and check to see that 
none have become stuck in the delivery chute.
Has the ice frozen in the ice bin or bucket? 
Shake the ice 
bin or bucket to separate cubes. If cubes do not separate, 
empty bin or bucket and wait 24 hours for ice to restock.
Has the ice melted around the auger (metal spiral) in the 
ice bucket? 
Dump the ice cubes and clean the ice bucket 
completely. Allow 24 hours for the ice maker to restock. Do 
not try to remove the melted ice with a sharp object. You 
could damage the ice bucket.
Is ice stuck in the delivery chute? 
Clear the ice from the 
delivery chute with a plastic utensil. Do not use anything 
sharp to remove the ice. You could cause damage.
Is the ice dispenser stalling while dispensing “crushed” 
ice? 
Stop dispensing ice. Change the ice button from 
“crushed” to “cubed.” Depress the ice dispenser arm using a 
sturdy glass. If cubed ice dispenses correctly, depress the 
button for “crushed” ice and begin dispensing again. Refer to 
the “Water and Ice Dispensers” section.
Is there ice in the bucket? 
See “The ice maker is not 
producing ice” earlier in this section.
Has the dispenser arm been held in too long? 
Release 
dispenser arm. Ice will stop dispensing when the arm is held 
in too long. Wait three minutes for dispenser motor to reset 
before using again. It is best to take large amounts of ice 
directly from the ice bin or bucket, not through the dispenser.
Ice bucket difficult to remove
Is the ice bucket difficult to remove (on some models)? 
For models with an ice bucket located on the freezer door, 
select “cubed” ice. Using a sturdy glass, quickly depress and 
release the ice dispenser arm. Open the freezer door, depress 
the release button on the ice bucket and lift upward. Refer to 
the “Ice Maker and Storage Bin/Bucket” section.
The water dispenser will not operate properly
Has the water system not filled? 
The water system needs 
to be filled the first time it is used. Use a sturdy container to 
depress the water dispenser bar until the water begins to 
flow. Flush the water system by dispensing and discarding 
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take 
approximately 6 to 7 minutes and will help clear air from the 
line. Additional flushing may be required in some households. 
See the “Water and Ice Dispensers” section.
Is the water shutoff valve not turned on or the water line 
connected at the source? 
Make sure the water shutoff valve 
is turned on and the water source is connected to the 
refrigerator. See the “Connect Water Line to Refrigerator” 
section in the Installation Instructions.
Is the water shutoff valve clogged or incorrectly installed? 
See the “Connect Water Line to Refrigerator” section in the 
Installation Instructions. If clogging or installation is not a 
problem, call for service or contact a plumber.
Is there a kink in the home water source line? 
If you find or 
suspect a kink in the water line, call for service.
Is there a water filter installed on the refrigerator? 
The 
filter may be clogged or incorrectly installed. First, check the 
filter installation instructions to ensure that the filter was 
installed correctly and is not clogged. If installation or 
clogging is not a problem, call for service.
Water or ice is leaking from the dispenser
Is the glass not being held under the ice dispenser long 
enough, causing the ice to spill? 
Hold the container under 
the ice chute for two to three seconds after releasing the 
dispenser lever. Water or ice may continue to dispense during 
this time.
Is an ice cube stuck in the chute and holding the trap 
door open? 
Remove the cube.
Is there a water filter installed on the refrigerator? 
The 
water filtration system may have air in the lines, causing water 
to drip. Additional flushing may help clear air from the lines. 
Normal dispenser use should flush air from the lines within 24 
to 72 hours.
Water flow from the dispenser decreases noticeably
Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Remove the 
water filter cartridge (see the “Water Filtration System” 
section). Operate the dispenser. If the water flow increases 
noticeably, replace the filter.