Lucent Technologies 555-230-220 User Manual
ASAI and Request Feature Capabilities
Issue 7 May 1998
8-5
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Split not Administered Correctly (CS3/41)
A request has been denied by the ECS to log in, log out, manual-in or
change work mode to auxiliary work or after-call-work for a member of the
auto-available split. Change work mode is accepted for a member of the
auto-0available split only when the mode is to change to auto-in.
A request has been denied by the ECS to log in, log out, manual-in or
change work mode to auxiliary work or after-call-work for a member of the
auto-available split. Change work mode is accepted for a member of the
auto-0available split only when the mode is to change to auto-in.
■
Feature Request Rejected (CS3/53)
The value is generated whenever the ECS cannot return queried feature
information even though the feature information may be defined for the
specified extension.
The value is generated whenever the ECS cannot return queried feature
information even though the feature information may be defined for the
specified extension.
■
Service or Option Not Implemented (CS3/79)
This value is returned when the queried feature has not been defined for
the specified extension.
This value is returned when the queried feature has not been defined for
the specified extension.
■
Logout Reason Code Value Out of Range (CS0/100)
The reason code in a logout request is out of the accepted range (1-9). The
denial occurs if the System-Parameters feature field, Logout Reason
Codes, is set to “forced” or “requested.”
The reason code in a logout request is out of the accepted range (1-9). The
denial occurs if the System-Parameters feature field, Logout Reason
Codes, is set to “forced” or “requested.”
■
AUX Reason Code Value Out of Range (CS0/100)
The reason code in change work mode to AUX is out of the accepted range
(1-9). This denial occurs if the System-Parameters feature field, AUX Work
Reason Codes, is set to “forced” or “requested.”
The reason code in change work mode to AUX is out of the accepted range
(1-9). This denial occurs if the System-Parameters feature field, AUX Work
Reason Codes, is set to “forced” or “requested.”
■
Incompatible Options (CS3/80)
The reason code Domain EI is present in a Request Feature change agent
work mode message and the work mode Domain IE does not correspond
to “AUX.” This denial occurs if the “AUX Work Reason Codes” field in
System-Parameters feature is set to “forced” or “requested.”
The reason code Domain EI is present in a Request Feature change agent
work mode message and the work mode Domain IE does not correspond
to “AUX.” This denial occurs if the “AUX Work Reason Codes” field in
System-Parameters feature is set to “forced” or “requested.”
Protocol Error (NAK) Cause
The ECS issues the following cause for generating a protocol processing error(s):
■
Protocol error (CS0/111)
The Q.932 protocol has been violated.
The Q.932 protocol has been violated.
NOTE:
For more information regarding protocol errors and a complete list of
reason codes (cause values), see the
reason codes (cause values), see the
DEFINITY Enterprise
Communications Server CallVisor ASAI Protocol Reference
,
555-230-221.
Considerations
For nonadjunct-controlled ACD splits, agent login, logout, or change of work mode
may be done manually via the voice set or the adjunct. Agents active in
adjunct-controlled splits must be logged in or logged out and change work modes
via the controlling adjunct.
may be done manually via the voice set or the adjunct. Agents active in
adjunct-controlled splits must be logged in or logged out and change work modes
via the controlling adjunct.