Lexmark W810 User Guide

Troubleshooting

instructions on clearing paper jams and for tips on avoiding paper jams, refer to the 

User’s 

Reference.

Paper frequently jams 
in the printer.

You are using media that does 
not meet the printer 
specifications.

Use recommended paper and other 
media. See “Print media specifi-
cations” on page 99 for more 
information.

You have loaded too much 
paper in the tray.

Make sure the stack of paper you 
load in the tray does not exceed the 
maximum stack height indicated at 
the back of the tray.

The paper guides in the trays 
are not set to the appropriate 
position for the size media 
loaded in the tray.

Move the paper guides to the correct 
position.

Refer to the 

User’s Reference for 

detailed instructions on positioning  
paper guides and loading media.

Paper is not tucked securely 
under the corner bucklers in the 
500-sheet trays.

Make sure paper is loaded properly 
in the paper tray.

Refer to the 

User’s Reference for 

detailed instructions on loading 
media.

The 500-sheet tray is not 
completely inserted into the 
printer.

Push the tray firmly into the printer. 

Paper has absorbed moisture 
due to high humidity.

• Load paper from a fresh package 

in the tray.

• Store paper in its original wrapper 

until you load it in the tray. 

Refer to the 

User’s Reference for 

more information on properly storing 
media.

You are feeding 100% cotton 
paper from tray 1.

Feed 100% cotton paper from the 
500-sheet trays or the optional  
2500-sheet drawer (trays 2, 3, or 4).

Paper feed rollers are dirty or 
worn.

Call for service.