LaCie 301200u User Manual

LaCie Big Disk Extreme

+

 

eSATA & USB 2.0

 

Troubleshooting

User Manual 

page 2

Problem

Question

Solution

The drive is not recog-
nized by the computer.

Is there an icon for the drive in 
My Computer?

Go into My Computer and look for an icon and drive letter assigned 
to the LaCie drive. If the drive does not appear, follow the rest of the 
Troubleshooting tips to isolate the problem.

Does your computer’s con-
figuration meet the minimum 
system requirements for use 
with this drive?

See section

 for more information.

Is the drive’s power supply 
connected and turned on?

Make sure the power supply is properly connected (see section 

) and that the outlet the power supply is 

connected to is also turned on.

Did you follow the correct 
installation steps for the spe-
cific interface and operating 
system.

Review the installation steps in section 

.

Are both ends of the eSATA or 
USB cables firmly attached?

Check both ends of the eSATA or USB cables and make sure that they 
are fully seated in their respective ports. Try disconnecting the cables, 
waiting 10 seconds, and then reconnecting them. If the drive is still not 
recognized, restart your computer and try again.

Is there a conflict with other 
device drivers or extensions?

Contact LaCie Technical Support for help.

The drive is working 
slowly.

Are there other USB or eSATA  
devices connected to the same 
port or hub?

Disconnect any other USB or eSATA devices and see if the drive’s 
performance increases.

The drive is not running 
noticeably faster when 
connected via Hi-Speed 
USB 2.0.

Is the drive connected to a 
USB port on your computer, or 
to a USB hub?

If your drive is connected to a USB port or hub, this is normal. A 
Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 
performance levels when it is connected directly to a Hi-Speed USB 
2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate 
at the slower USB transfer rates.

Is the drive connected to a Hi-
Speed USB 2.0 port on your 
computer?

Check to see that the Hi-Speed USB 2.0 drivers for both your host bus 
adapter and device have been installed correctly. If in doubt, un-install 
the drivers and re-install them.

Does your computer or oper-
ating system support Hi-Speed 
USB 2.0?

See section 

.

The drive is not running 
noticeably faster when 
connected via Hi-Speed 
USB 2.0.

Are you using Windows 98 SE 
or Windows Me?

These systems are not supported; USB will not work with either Win-
dows 98 SE or Windows Me.