LaCie 301200u User Manual

LaCie Big Disk Extreme

+

 

eSATA & USB 2.0

 

Contating Customer Support

User Manual 

page 2

Read the manual and review section 

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Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are cor-
rectly and securely attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work 
properly, contact us at 

. Before contacting us, make sure that you are in front of your computer and that you have the 

following information on hand:

Information

Where to Find Information

1.  LaCie hard drive serial number

Located on a sticker at the back of drive or on the original packaging

3.  Macintosh/PC model

Mac users: Click on the Apple icon in the menu bar and select About 
This Mac.

Windows users: Right click My Computer and select Properties > 
General.

4.  Operating system version

5.  Processor speed

6.  Computer memory

7.  The brands and models of other internal and external 
peripherals installed on your computer 

Mac users: Click on the Apple icon in the finder bar and select About 
This Mac.  Select More Info...  The Apple System Profiler will launch 
and will list your internal and external peripherals.

Windows users: Right click My Computer and select Properties > 
Hardware.

 

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