LaCie 301302u User Guide

LaCie Hard Disk • 

Design by neiL pouLton

user Manual

troubleshooting

Page 1

The drive is not recog-

nized by the computer.

Does an icon for the drive appear 

on the desktop?

There should be an icon for the LaCie drive on the desktop. If the 

drive does not appear, follow the rest of the Troubleshooting tips to 

isolate the problem.

Does your computer’s configuration 

meet the minimum system require-

ments for use with this drive?

Check section 

1.2, Minimum System Requirements

 for more 

information.

Did you follow the correct installa-

tion steps for the specific interface 

and operating system.

Review the installation steps in section 

2.2, Connecting the USB 

cable

.

Are both ends of the USB cable 

securely attached?

Check both ends of the USB cable to make sure they are fully 

seated in their respective ports. Try disconnecting the cable, waiting 

10 seconds, and then reconnecting it. If the drive is still not recog-

nized, restart your computer and try again.

Has the USB driver been installed 
correctly and enabled?

Open 

 and click on the 

 tab. If your device is not listed, recheck the cables and try the 

other troubleshooting tips listed here.

Is there a conflict with other device 

drivers or extensions?

Contact LaCie Technical Support for help.

Has the drive been formatted?

Make sure that the drive has been formatted properly. Please see 

section 

3, Formatting and Partitioning 

for more details.

Does your computer’s operating 

system support the file system?

Check your computer’s documentation and see section 

 

3, Formatting and Partitioning 

for more information.

Error messages under 

Mac OS 10.x.

Did you get an “Error –50” message 

while copying to a FAT 32 volume?

When copying files or folders from Mac OS 10.x to a FAT 32 

volume, file names with certain characters cannot be copied. These 

characters include, but are not limited to: 

? < > / \ : 

Check your files and folders to ensure that these types of characters 

are not being used.

Did you get an error message telling 

you that the drive has been discon-

nected  when coming out of sleep 

mode?

Ignore this message. The drive will remount to the desktop. LaCie 

drives conserve power by spinning down when you set your com-

puter to sleep mode, and when the computer is “revived” from sleep, 

it does not give the drive enough time to spin up from its sleep 

mode.

The drive is working 

slowly.

Are there other USB devices con-

nected to the same port or hub?

Disconnect any other USB devices and see if the drive’s perfor-

mance improves.