ioSafe solo 1 tb User Guide
21
Following a Disaster
If the Solo is exposed to a disaster such as a flood or
fire, you should immediately call the ioSafe Disaster
fire, you should immediately call the ioSafe Disaster
Response Team at 1-888-984-6723 (US & Canada) or 1-
530-886-1578 (International) extension 430. You can
530-886-1578 (International) extension 430. You can
also send an email to disastersupport@iosafe.com. The
professionals at ioSafe can determine the best actions to
take to protect your valuable information. In many
professionals at ioSafe can determine the best actions to
take to protect your valuable information. In many
cases and depending on your skills, a self recovery can
be performed and provide you with immediate access to
be performed and provide you with immediate access to
your information. In other cases, ioSafe may request
that the Solo be returned to the ioSafe factory for data
that the Solo be returned to the ioSafe factory for data
recovery. In any case, calling ioSafe is the first step.
The general steps for natural disaster recovery are:
1. After the disaster event, obtain physical
possession of ioSafe device
2. Call ioSafe Disaster Support Team at 1-888-984-
6723 (US & Canada) or 1-530-886-1578
(International) extension 430 to obtain an RMA #