ioSafe solo 1 tb User Guide

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3.  Report disaster event, and obtain return shipping 

address/instructions 

4.  Wait for the ioSafe device to cool down if post-

fire 

5.  Drain any free water from the ioSafe device if 

post-flood 

6.  Place the ioSafe device in a heavy duty plastic 

garbage bag 

7.  Place the bagged ioSafe device in a small 

cardboard box with a paper marked with the RMA 
#, name, phone and address 

8.  Fill the bottom of a larger box with 2-3 inches 

minimum of packing insulation 

9.  Place the boxed ioSafe device in the larger box 
10. Pack additional packing insulation tightly around 

all sides of the small box (2-3 inches minimum) 

11. Mark the RMA# on the outside of the large box 

and ship per ioSafe shipping instructions 

12. ioSafe will recover all data according to the terms 

of the Disaster Recovery Service Terms and 

Conditions.