Atcom au-600 User Guide

Atcom

USB Gateway

Contents

Contents .............................................................................................................................. 2

Welcome ............................................................................................................................. 3

Package Contents ................................................................................................................ 4

Requirements ...................................................................................................................... 5

USB Gateway Installation................................................................................................... 6

Enabling USB GATEWAY .............................................................................................. 18

USB GATEWAY States ................................................................................................... 20

USB Gateway LEDs ......................................................................................................... 20

Testing USB Gateway....................................................................................................... 21

Making and Receiving Calls............................................................................................. 24

Setting Skype Speed Dial.............................................................................................. 26

Switching Between VoIP and Regular Calls .................................................................... 28

3 way Conference Call Between VoIP and Regular Calls................................................ 28

Forwarding Calls............................................................................................................... 29

Answering Machine (PSTN & VoIP) Support ................................................................. 31

Toll Bypass ....................................................................................................................... 32

Forward PSTN call to Skype ........................................................................................ 33

Forward Skype call to PSTN ........................................................................................ 34

Manage Skype Voice mail ................................................................................................ 35

Record ............................................................................................................................... 36

Changing the Default Settings .......................................................................................... 37

Disabling USB Gateway ................................................................................................... 39

Uninstall............................................................................................................................ 40

Installing a New Version .................................................................................................. 41

Troubleshooting ................................................................................................................ 42

Common Fix ................................................................................................................. 42

Wrong Device Installed ................................................................................................ 43

USB Gateway does not appear to be responding to incoming calls ............................. 43

Cannot hear dial-tone when I pick up the handset connected to the USB Gateway..... 43

Cannot hear the Skype™ call in telephone handset...................................................... 44

Call Forwarding is not working properly...................................................................... 45

USB port power surge................................................................................................... 45

Appendix A – IVR Flow Chart......................................................................................... 46

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