APC Rack Automatic Transfer Switch, 12A, 230V SU043 User Manual

Product codes
SU043
Page of 34
APC Redundant Switch: Installation and Operation Manual
19
Troubleshooting
Troubleshooting 
communications 
and lost 
redundancy
With the high availability system, the attached 
UPS
s are polled 
continuously for capability to carry a load and ability to 
communicate with the management software (PowerChute 
plus
). When a problem with one of the 
UPS
s occurs, power to 
the load is not interrupted and polling continues, and 
PowerChute plus responds by displaying the message, “Self 
test failed: invalid test.”
Communications Problems. If the message “Self test failed: 
invalid test.” occurs repeatedly:
1. Check the communications path between the 
UPS
s and 
the Redundant Switch.
2. Check the front panel of the Redundant Switch. 
– If the Status Select 
LED
s are flashing in any sequence, 
the Redundant Switch has failed. See “Basic 
troubleshooting” on page 18.
– If the front panel appears normal, there may be a 
UPS
 
or server communications problem, See the 
troubleshooting and service sections of your 
UPS
 
manuals.
– If you need more help, contact 
APC
 Worldwide 
Customer Support.
Loss of Redundancy. If the Redundant Switch 
LED
 for 
UPS
-
B
 
is off, 
UPS
-
B
 has lost the ability to provide power to the 
equipment load when engaged. If the 
LED
 for 
UPS
-A is off, 
UPS-A has failed, and power is now provided by 
UPS
-
B
. See 
the troubleshooting and service sections of your 
UPS
 manuals.
If PowerChute plus displays the message “self test failed:   
invalid test” briefly or several times, the output voltage of 
UPS
-
A
 has dropped. Perform a 
UPS
 self-test through 
PowerChute plus
• If the self test fails, see the troubleshooting and service 
sections of your 
UPS
 manuals.
• If you need more help, contact 
APC
 Worldwide 
Customer Support.