Cisco Cisco Unified Customer Voice Portal 11.0(1)

The call flow in the figure above is as follows:

1. The call arrives from the PSTN network to the Gateway.

2. The Gateway sends a HTTP URL request to the VXML Server.

3. VXML Server returns the VoiceXML to be executed on the Gateway Voice Browser.

4. The VoiceXML returned to the Gateway can include references to ASR/TTS and Media

Servers to recognize voice input, play TTS files, and play .wav files, respectively.

5. The gateway can, optionally, transfer the call to any destination that it can deliver a call

to, such as Unified CM.

6. Unified CM can then send the call to an agent.

Configuration Instructions for Unified CVP VXML Server (Standalone) Call Flow Model without Reporting

The following table contains the configuration instructions for this call flow model when not
using reporting.

In the Operations Console, select Device Management
> Gateway > File Transfer > Scripts, then browse to

Transfer the appropriate scripts to the Gateway for
use with the VXML Server:

the <cvp root>\Cisco\CVP\OpsConsoleServer
\GWDownloads folder.

1. Transfer the following files using the Unified

CVP Operations Console:

Refer to the Operations Console online help for detailed
instructions.

–

CVPSelfService.tcl

Note: Gateway configuration example
can be found with this file.

–

CVPSelfServiceBootstrap.vxml

–

critical_error.wav

Note: Optionally, you can transfer the files from the
Unified CVP product CD.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)