Cisco Cisco Customer Voice Portal Downloads

N/A

VXML Server
application error

N/A

N/A

N/A

VXML Server
application error

41

N/A

VXML Server
application used

N/A

N/A

N/A

VXML Server
application used

42

hangup element

hangup element

instead of

instead of

subdialog return
element

subdialog return
element

N/A

VXML Server
application is
suspended

N/A

N/A

N/A

VXML Server
application is
suspended

43

N/A

VXML Server
session error

N/A

N/A

N/A

VXML Server
session error

44

(for example,

(for example,

application has

application has

not yet been
loaded)

not yet been
loaded)

N/A

VXML Server
encounters a

N/A

N/A

N/A

VXML Server
encounters a

45

bad fetch error

bad fetch error

(for example,

(for example,

media or

media or

grammar file
not found)

grammar file
not found)

• user.microapp.error_code is always zero, indicating success, if control proceeds out the

Checkmark (success) branch of the Run External Script node. Usually, if control proceeds
out the X (failure) branch, Unified CVP sets this variable to one of the codes listed here. (Set
up your routing script to always test the error code after an X branch is taken.)

• However, if a configuration error, or a network or component failure of some sort, prevents

the micro-application from being executed at all, then Unified CVPdoes not get a chance to
set this variable at all. Such cases can be identified by using a Set node to pre-set
user.microapp.error_code to some known invalid value such as -1, and then to test for that
value using an If node, following the X branch of the Run External Script node.

• Two classes of problems can prevent the micro-application from being executed at all: (1)

inability to route the call to an appropriate VoiceXML-enabled gateway and IVR Service
(VRU-Only call flow model only); (2) mismatch between Network VRU associated with the
configured VRU script and Network VRU associated with Unified CVP that is handling the
call. The second case can only be caused by an ICM configuration error, but the first case
may also be caused by a temporary network outage or other component failure.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)