Cisco Cisco Customer Voice Portal Downloads

In this call flow model, Unified CVP only provides the
Network Applications Manager (NAM) with VoIP call

switching capabilities. You provide your own Service
Control VRU, if you are using the NAM to queue calls or
you might queue calls directly on your ACD. Calls might
be transferred multiple times, from Ingress, to
customer-provided VRU, to either the NAM or
customer-provided ACD or agent, and back again. When
calls are connected to customer-provided equipment, their
voice paths must go to an egress gateway, which is
connected by TDM to that equipment. If the signaling is
SIP, then this call flow model works with customer-provided
SIP endpoints which have been tested and certified to
interoperate with Unified CVP.

In this call flow model, Unified CVP acts as the Switch,
transferring the call to the Network VRU and to agents. The

Unified CVP IVR Service in the Operations Console is also
configured to work with the VoiceXML Gateway to provide
VRU treatment, which might include ASR/TTS and VXML
Server applications.

In this call flow model, Unified CVP is deployed at the
NAM where it acts as the Switch, transferring the call to

the Network VRU (using the Correlation ID transfer
mechanism) and to agents. The Unified CVP IVR Service
in the Operations Console is also configured to work with
the VoiceXML Gateway to provide VRU treatment, which
might include ASR/TTS and VXML Server applications.

In this call flow model, Unified CVP works with the Voice
Gateway to act as the VRU; VRU voice treatment is

provided by the Gateway and can include ASR/TTS and
VXML Server applications. This model would be used when
call switching is provided by some component other than
Unified CVP, such as a Unified ICME NIC.

In this call flow model, the Unified CVP Call Server is
deployed at the CICM level to act only as the VRU leg for

the call. The VRU voice treatment is provided at the Voice
Gateway, and might include ASR/TTS and VXML Server
applications. This model would be used when call switching
is provided by some component other than Unified CVP,
such as a Unified ICME NIC.

In this call flow model, Unified CVP is deployed as a
Network VRU at the NAM. The Unified CVP IVR Service

in the Operations Console works with the Voice Gateway

to act as the VRU; VRU voice treatment is provided at the
Voice Gateway and can include ASR/TTS and VXML
Server applications. (This call flow model is used when
Unified CVP is connected to the NAM.) This model would

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)