Cisco Cisco Customer Voice Portal Downloads

be used when call switching is provided by some component
other than Unified CVP, such as a Unified ICME NIC.

This class of call flows is similar to the Unified CVP
Comprehensive call flow models, except that calls are first

introduced into Unified ICME or Unified ICMH using some
path other than through Unified CVP. A Unified ICME
routing script is given the chance to "pre-route" such calls
before Unified CVP ever sees them. Once the script transfers
the call to Unified CVP, for either self-service or queuing,
a more standard Unified CVP Comprehensive call flow
model is used.

Describes Unified ICMH configuration instructions common
to Comprehensive Unified ICMH and VRU-Only with NIC

routing, with Correlation ID call routing call flow models
for Unified CVP switch legs.

Provides instructions on how to set up ECC variables that
Unified CVP uses to exchange information with Unified
ICMH.

Defines the values for the user.microapp.metadata ECC
variable.

Provides instructions on how to configure Unified ICME
to differentiate the VRUs.

As of CVP 3.1 SR1, Hot Standby Router Protocol (HSRP)
is no longer the only method of Gatekeeper redundancy.

Instead, Gatekeeper Clustering and Alternate Gatekeeper
configuration on Unified CVP is the preferred method of
Gatekeeper redundancy.

SIP Proxy Redundancy

" sections in Chapter 12, "Configuring

the SIP Devices," in Part 3 for details.

Unified CVP Standalone Call Flow Models

This section describes the call flows and provides configuration instructions for the following
Unified CVP call flow models:

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Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)