Cisco Cisco Agent Desktop 8.0 Troubleshooting Guide
UCCX 7.x/8.x: Unable to Login to Cisco IP Phone
Agent
Agent
Document ID: 48208
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
HTTP 404 Error
Solution
Error: Name Logged into Another Extension
Solution
Error: AXL Server not found
Solution 1
Solution 2
Error: Cannot connect to the IP Phone Agent service
Solution
IPPA Login Takes Longer Time
Solution
UCCX 8.5 Unable to login to IP phone agent service
Problem
Solution
UCCX 8.x IP Phone Agent Login Issue
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
HTTP 404 Error
Solution
Error: Name Logged into Another Extension
Solution
Error: AXL Server not found
Solution 1
Solution 2
Error: Cannot connect to the IP Phone Agent service
Solution
IPPA Login Takes Longer Time
Solution
UCCX 8.5 Unable to login to IP phone agent service
Problem
Solution
UCCX 8.x IP Phone Agent Login Issue
Problem
Solution
Related Information
Introduction
This document provides information on how to troubleshoot the issue of an agent failing to login to the Cisco
IP Phone Agent in a Cisco Unified Contact Center (IPCC) Express environment.
IP Phone Agent in a Cisco Unified Contact Center (IPCC) Express environment.
Also, refer to these documents for more information:
UCCX: Failure to Login to the Agent Desktop
•
UCCX 8.0 Login Error: The number of configured extensions for agent devices exceed maximum
allowed
allowed
•
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco Unified Contact Center Express
•
Cisco IP Phone Agent
•