Cisco Cisco Agent Desktop 8.0 Troubleshooting Guide
Solution
The problem had been isolated to the fact that the IPPA thread that is supposed to process the CTI messages is
not running. Therefore, the incoming messages build up in the queue, which causes the memory leak. In order
to resolve this issue, restart the BIPPA (IPPASvr process) service.
not running. Therefore, the incoming messages build up in the queue, which causes the memory leak. In order
to resolve this issue, restart the BIPPA (IPPASvr process) service.
This is documented by Cisco bug ID CSCtn87921 (registered customers only) .
UCCX 8.x IP Phone Agent Login Issue
Problem
IPPA Agents are not able to login IPPA and are getting the error message: "Name logged into another
extension"
extension"
Solution
This issue may occur due to User ID being entered in lower case while being configured in upper case in
UCCX.
UCCX.
After correcting to make all letter cases agree, the issue will be resolved.
Related Information
What steps are involved in the IP phone agent login process?
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Cisco Agent Desktop − Corrupt License File
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© 2014 − 2015 Cisco Systems, Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of
Cisco Systems, Inc.
Updated: Jun 19, 2012
Document ID: 48208