Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
6-50
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
CalledDeviceID
STRING
The device identifier of the called
device.
device.
CalledDeviceIDType
SHORT
Indicates the type of the device
identifier supplied in the
CalledDeviceID.
identifier supplied in the
CalledDeviceID.
LastRedirectedDeviceID
STRING
The device identifier of the redirecting
device.
device.
LastRedirected
DeviceIDType
DeviceIDType
SHORT
Indicates the type of the device
identifier supplied in the
LastRedirectDeviceID.
identifier supplied in the
LastRedirectDeviceID.
LocalConnection State
SHORT
The state of the local end of the
connection.
connection.
EventCause
SHORT
Indicates a reason or explanation for
the occurrence of the event.
the occurrence of the event.
LineHandle
SHORT
Identifies the teleset line being used.
LineType
SHORT
Indicates the type of the teleset line.
ServiceID
INT
The ICM ServiceID of the service that
the call is attributed to.
the call is attributed to.
ServiceNumber
INT
The service that the call is attributed to,
as known to the peripheral.
as known to the peripheral.
SkillGroupID
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to.
SkillGroup the call is attributed to.
SkillGroupNumber
INT
The number of an agent SkillGroup
queue that the call has been added to, as
known to the peripheral.
queue that the call has been added to, as
known to the peripheral.
SkillGroupPriority
SHORT
The priority of the skill group, or 0
when skill group priority is not
applicable or not available.
when skill group priority is not
applicable or not available.
Keyword
Type
Description