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Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

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10
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Tag Values
PARTY_DEVID_TYPE_ TAG
CALL_CONFERENCED_EVENT, 
CALL_TRANSFERRED_EVENT, 
CONFERENCE_CALL_CONF, 
TRANSFER_CALL_CONF
40
PARTY_DEVID_TAG
CALL_CONFERENCED_EVENT, 
CALL_TRANSFERRED_EVENT, 
CONFERENCE_CALL_CONF, 
TRANSFER_CALL_CONF
41
TRANSFERRING_ DEVID_TAG
CALL_TRANSFERRED_EVENT
42
TRANSFERRED_ DEVID_TAG
CALL_TRANSFERRED_EVENT
43
DIVERTING_DEVID_ TAG
CALL_DIVERTED_EVENT
44
QUEUE_DEVID_TAG
CALL_QUEUED_EVENT
45
CALL_WRAPUP_ DATA_ TAG
BEGIN_CALL_EVENT,  
CALL_DATA_UPDATE_EVENT, 
SET_CALL_DATA_REQ, 
CONSULTATION_CALL_REQ, 
MAKE_CALL_REQ, TRANSFER_CALL_REQ, 
SNAPSHOT_CALL_CONF
46
NEW_CONNECTION_ 
DEVID_TAG
CALL_DATA_UPDATE_EVENT, 
CONFERENCE_CALL_CONF, 
CONSULTATION_CALL_CONF, 
MAKE_CALL_CONF, TRANSFER_CALL_CONF
47
TRUNK_USED_ DEVID_ TAG
CALL_REACHED_NETWORK_ EVENT
48
AGENT_PASSWORD_ TAG
SET_AGENT_STATE_REQ
49
ACTIVE_CONN_ DEVID_ TAG
ALTERNATE_CALL_REQ, 
CONFERENCE_CALL_REQ, 
CONSULTATION_CALL_REQ, 
RECONNECT_CALL_REQ, 
TRANSFER_CALL_REQ
50
FACILITY_CODE_TAG
CONSULTATION_CALL_REQ, 
MAKE_CALL_REQ, TRANSFER_CALL_REQ
51
OTHER_CONN_ DEVID_ TAG
ALTERNATE_CALL_REQ
52
HELD_CONN_DEVID_ TAG
CONFERENCE_CALL_REQ, 
RECONNECT_CALL_REQ, 
RETRIEVE_CALL_REQ, 
TRANSFER_CALL_REQ
53
(reserved)
54-55
CALL_CONN_ CALLID_ TAG
SNAPSHOT_CALL_CONF, 
SNAPSHOT_DEVICE_CONF
56
CALL_CONN_DEVID_ 
TYPE_TAG
SNAPSHOT_CALL_CONF, 
SNAPSHOT_DEVICE_CONF
57
CALL_CONN_DEVID_ TAG
SNAPSHOT_CALL_CONF, 
SNAPSHOT_DEVICE_CONF
58
Table 6-4
Tag Values (continued)
Floating Field Tag
Using Messages
Value