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Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Tag Values
Tag Values
 shows the values used in the tag subfield of floating fields.
Table 6-4
Tag Values
Floating Field Tag
Using Messages
Value
CLIENT_ID_TAG
OPEN_REQ
1
CLIENT_PASSWORD_ TAG
OPEN_REQ
2
CLIENT_SIGNATURE_ TAG
OPEN_REQ, AGENT_STATE_EVENT
3
AGENT_EXTENSION_ TAG
OPEN_REQ, OPEN_CONF, 
AGENT_STATE_EVENT
4
AGENT_ID_TAG
OPEN_REQ, OPEN_CONF, 
AGENT_STATE_EVENT, 
SET_AGENT_STATE_EVENT
5
AGENT_ INSTRUMENT_ TAG
OPEN_REQ, OPEN_CONF, 
AGENT_STATE_EVENT, 
QUERY_AGENT_STATE_REQ, 
SET_AGENT_STATE_REQ,  MAKE_CALL_REQ
6
TEXT_TAG
SYSTEM_EVENT, 
CLIENT_EVENT_REPORT_REQ
7
ANI_TAG
BEGIN_CALL_EVENT, CALL_ 
DATA_UPDATE_EVENT, CALL_ 
TRANSLATION_ROUTE_EVENT,  
SNAPSHOT_CALL_ CONF
8
UUI_TAG
BEGIN_CALL_EVENT, 
CALL_DATA_UPDATE_EVENT, 
CALL_TRANSLATION_ROUTE_ EVENT, 
CONSULTATION_ CALL_REQ, 
MAKE_CALL_REQ, TRANSFER_CALL_REQ, 
SNAPSHOT_CALL_CONF
9
DNIS_TAG
BEGIN_CALL_EVENT, CALL_ 
DATA_UPDATE_EVENT, CALL_ 
TRANSLATION_ROUTE_ EVENT, 
SNAPSHOT_CALL_ CONF
10
DIALED_NUMBER_ TAG
BEGIN_CALL_EVENT, 
CALL_DATA_UPDATE_EVENT, 
CALL_TRANSLATION_ROUTE_ EVENT, 
CONSULTATION_ CALL_ REQ, 
MAKE_CALL_REQ, TRANSFER_CALL_REQ, 
SNAPSHOT_CALL_CONF
11
CED_TAG
BEGIN_CALL_EVENT, CALL_ 
DATA_UPDATE_EVENT, CALL_ 
TRANSLATION_ROUTE_ EVENT, 
SNAPSHOT_CALL_ CONF
12