Cisco Cisco MCS 7835-I2 Troubleshooting Guide
CSCdr43467 (registered customers only) − Intracluster calls fail because CM relies on reverse−DNS
entries
entries
•
CSCdr66639 (registered customers only) − CallManager does not work with fully qualified domain
names
names
•
As well as these installer bugs:
CSCdr46034 (registered customers only) − Can not use − or _ in Spirian install for workgroup &
Serv.name
Serv.name
•
CSCdr65911 (registered customers only) − Spirian CD does not install Compaq Utilities correctly on
MCS−7830
MCS−7830
•
CSCdr65502 (registered customers only) − Spirian install may require reboot after reprogramming
firmware
firmware
•
CSCdr66413 (registered customers only) − Spirian CD does not install CallManager to a functional
state
state
•
This section describes how to workaround these caveats.
Install the entire OS CD (Disc 1) and keep this in mind. You can run into Cisco bug ID CSCdr65502
(registered customers only) during the installation process. If the screen hangs for more than 10 minutes at this
screen, go ahead and reboot the machine and the installation continues normally. This problem is attributed to
machines with older versions of BIOS.
(registered customers only) during the installation process. If the screen hangs for more than 10 minutes at this
screen, go ahead and reboot the machine and the installation continues normally. This problem is attributed to
machines with older versions of BIOS.
: Running array F/W Update
: COMPAQ H/W Upgrade Utlility 4.0.1A (R)
: Reprogramming Firmware
DO NOT RE−BOOT OR POWER CYCLE MACHINE!!!
Note: The CD does not allow you to use hyphens or underscores in the host name during the Disc 1
installation because of Cisco bug ID CSCdr46034 (registered customers only) . If a change is required, it is
done as part of this workaround later in the installation process. For now, enter the name without the hyphens
or underscores.
installation because of Cisco bug ID CSCdr46034 (registered customers only) . If a change is required, it is
done as part of this workaround later in the installation process. For now, enter the name without the hyphens
or underscores.
After you install the first CD, you already entered the IP address information, as well as DNS server
information and DNS suffix. Before you insert the Second install CD (which contains SQL, DC Directory,
and Cisco CallManager) complete these steps:
information and DNS suffix. Before you insert the Second install CD (which contains SQL, DC Directory,
and Cisco CallManager) complete these steps:
Right−click My Computer on the desktop and choose Properties. This dialog box appears:
1.
Click the Properties button. In this box your "Computer name" must match what is configured in
DNS as the hostname for this machine. If you entered a machine name without a hyphen or
underscore, but you want your machine name to have a hyphen or underscore, change it in this box.
DNS as the hostname for this machine. If you entered a machine name without a hyphen or
underscore, but you want your machine name to have a hyphen or underscore, change it in this box.
2.
Click the More button. In the dialogthat appears, make sure the Primary DNS suffix of this
computer is blank and the Change primary DNS suffix when domain membership changes is
unchecked. The Spirian install CD fills this out so it is important that it looks like this:
computer is blank and the Change primary DNS suffix when domain membership changes is
unchecked. The Spirian install CD fills this out so it is important that it looks like this:
If any changes are made to the computer name or the dialog, the computer must be restarted. You are
prompted to restart after you say OK to all the dialogs.
prompted to restart after you say OK to all the dialogs.
3.
On the DNS server that has the hostname for the Cisco CallManager in question, ensure that it
contains both a host entry and a PTR record for the reverse−DNS entry as well. Without this reverse
contains both a host entry and a PTR record for the reverse−DNS entry as well. Without this reverse
4.