Cisco Cisco IPCC Web Option Technical References

This preface describes the scope and intended audience for this guide. It also provides general 
information on accessing Cisco product documentation and getting assistance with Cisco products. It 
contains these sections:

This section is an overview of the purpose of this guide.

This guide provides instructions for using InfoMaker

TM

 from Sybase® to create and modify custom 

templates used with WebView reporting. WebView is the browser-based reporting tool of Cisco Unified 
ICM/Contact Center Enterprise (Unified ICM/CCE&H).

WebView to also used to generate reports on Cisco e-Mail Manager activity. CEM customers who 
employ InfoMaker to create custom templates for CEM reports might find the information in this guide 
helpful.

WebView supports a subset of InfoMaker features. The instructions in this guide explain which 
InfoMaker features WebView supports, but this guide does not in all cases include a full description of 
those features. Refer to your Sybase product guides for details on InfoMaker functionality.

This guide is intended for individuals who create and maintain custom templates used to render 
WebView reports for Unified ICM/CCE&H. This guide assumes that you have knowledge of:

Unified ICM/CCE WebView and WebView reports

Unified ICM/CCE database table structures

Relational databases and Structured Query Language (SQL).