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Apple xserve Service Manual

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20 - Xserve Troubleshooting
FireWire Devices Symptom Charts
FireWire Devices
FireWire device connected to port on back panel: No external FireWire device 
icon appears on the desktop 
1.
If the server is locked, unlock it.
2.
Verify that the FireWire device is turned on and the FireWire cable is securely 
connected to the device and the server.
3.
If the device requires external power, make sure it is plugged in.
4.
Check that the FireWire device is listed in Apple System Profiler. If it is, go to step 5. If 
it is not, go to step 6.
5.
Check the FireWire device documentation to see if additional drivers are required. If 
so, make sure the drivers are installed.
6.
Check for broken pins, dust, dirt, or wear on both FireWire cable connectors, the 
device FireWire port, and the server FireWire port. 
7.
Reconnect the FireWire device to another FireWire port on the server. If the server 
has a bad FireWire port, replace the logic board.
8.
Replace the FireWire cable.
9.
Replace the FireWire device.
10. Replace the logic board. Note: When installing the new logic board, make sure the 
ports and ID button on the back of the board align with the openings in the chassis.
FireWire device connected to port on front panel: No external FireWire 
device icon appears on the desktop
1.
If the server is locked, unlock it.
2.
Verify that the FireWire device is turned on and the FireWire cable is securely 
connected to the device and the server.
3.
If the device requires external power, make sure it is plugged in.
4.
Check that the FireWire device is listed in Apple System Profiler. If it is, go to step 5. If 
it is not, go to step 6.
5.
Check the FireWire device documentation to see if additional drivers are required. If 
so, make sure the drivers are installed.
6.
Check for broken pins, dust, dirt, or wear on both FireWire cable connectors, the 
device FireWire port, and the server FireWire port. 
7.
Reconnect the FireWire device to one of the two FireWire ports on the back panel. If 
the front FireWire port is bad, reseat the FireWire cable on the front panel board and 
the interconnect board. Replace front panel board. Replace internal FireWire cable.
8.
Replace the FireWire cable.
9.
Replace the FireWire device.