Service ManualTable of ContentsXserve1Take Apart2General Information3Overview3Mounting in a Rack4Tools4Server Identifier Light/Button4Before Opening the Server4Serial Number4Unlocking the Server4Shutting Down4Electrostatic Discharge (ESD) Precautions5Top Cover5Hard Drive6Tools6Preliminary Steps6Part Location6Procedure7Opening the Server8Tools8Preliminary Steps8Procedure9DIMMs10Tools10Preliminary Steps10Part Location10Procedure11PCI or AGP Card12Dual-Slot Riser Card12Single-Slot Riser Card12Tools12Preliminary Steps12Part Location13Procedure for Card in Dual-Slot Riser13Procedure for Card in Single-Slot Riser14Optical Drive, Xserve16Tools16Preliminary Steps16Part Location16Procedure17Optical Drive, Xserve (Slot Load)21Tools21Preliminary Steps21Part Location21Procedure22Optical Drive Cable24Tools24Preliminary Steps24Part Location24Procedure25Heatsink, Xserve26Tools26Preliminary Steps26Part Location26Procedure27Processor, Xserve29Tools29Preliminary Steps29Part Location29Procedure30Processor, Xserve (Slot Load) and Xserve (Cluster Node)31Tools31Preliminary Steps31Part Location31Procedure32Replacement Procedure33Blowers36Tools36Preliminary Steps36Part Location36Procedure37ATA Controller Board38Tools38Preliminary Steps38Part Location38Procedure39Locking Mechanism Rod, Xserve41Tools41Preliminary Steps41Part Location41Procedure42Locking Mechanism Rod, Xserve (Slot Load) and Xserve (Cluster Node)44Tools44Preliminary Steps44Part Location44Procedure45Replacement Procedure45Front Bezel, Xserve (Slot Load) and Xserve (Cluster Node)47Tools47Preliminary Steps47Before you begin, open the server and place the bottom housing on a sturdy, flat surface.47Note: Although the illustrations for this procedure are based on Xserve (Slot Load), the procedur...47Part Location47Procedure48Replacement Procedure49Front Buttons, Xserve (Slot Load) and Xserve (Cluster Node)50Tools50Preliminary Steps50Before you begin, do the following:50Part Location50Procedure51Front Panel Board, Xserve52Tools52Preliminary Steps52Before you begin, do the following:52Part Location52Procedure53Front Panel Board, Xserve (Slot Load) and Xserve (Cluster Node)54Tools54Preliminary Steps54Before you begin, do the following:54Part Location54Procedure55Light Pipe, Xserve56Tools56Preliminary Steps56Part Location56Procedure57Light Pipe, Xserve (Slot Load) and Xserve (Cluster Node)58Tools58The following tools are required for this procedure:58Preliminary Steps58Part Location58Procedure59Replacement Procedure59Front Panel Board Cable61Tools61Preliminary Steps61Part Location61Procedure62FireWire Cable63Tools63Preliminary Steps63Part Location63Procedure64Drive Interconnect Board65Tools65Preliminary Steps65Before you begin, open the server and remove the following:65Part Location65Procedure66Power Supply68Tools68Preliminary Steps68Part Location68Procedure69Battery70Tools70Preliminary Steps70Part Location70Procedure71Logic Board72Tools72Preliminary Steps72Part Location72Procedure73Troubleshooting75General Information76What’s New76Rack-Mounted Server76Server Identifier Light/Button76Hot-Pluggable ATA Drives76Diagnostics77DDR Memory77Ports77PCI and AGP Cards78Block Diagram79Resetting the PMU on the Logic Board80Power Supply Verification81RAM and Processor Verification: Power-On Self Test82Xserve (Slot Load and Cluster Node): Entering Firmware Boot Commands From the Front Panel83Diagnostic Tools83Status Lights84Remote Monitoring85Apple Hardware Test85Apple Service Diagnostic86Symptom Charts87How to Use the Symptom Charts87Startup87System is completely dead (no blower movement and power LED is not lit)87Memory error message appears on the screen88Flashing question mark appears on the screen88Server begins to power up, the blowers and hard drive are spinning, the power LED is lit, but the...88Server begins to power up, but won’t boot, and top row of activity LEDs continue to light in sequ...88System shuts down intermittently89System shuts down almost immediately after startup89Error Lights90Server activity lights flash two times at startup90Server activity lights flash three times at startup90Server activity lights flash four times at startup90Server activity lights flash five or six times at startup90Video91Screen is black, but activity lights flash at startup, drive operates, blowers are running, and p...91Screen is black, power LED is lit, blowers spin, activity lights do not flash, and drives do not ...91Video is distorted91Hard Drive92Flashing question mark appears on the screen92Optical drive icon does not appear on the desktop93Optical drive does not accept CD or DVD disc93Original Xserve: Drive tray won’t open93Xserve (Slot Load): Disc will not eject94USB Devices94At startup, cursor does not move with the Apple mouse94No response to any key on keyboard94FireWire Devices95FireWire device connected to port on back panel: No external FireWire device icon appears on the ...95FireWire device connected to port on front panel: No external FireWire device icon appears on the...95Network Problems96Server cannot be seen on network96Miscellaneous97ID buttons/lights on the back and front of the server are always on, even though Server Monitor r...97Original Xserve: Security light on the front of the server is always on, even though the server i...97Views98Internal Views, Xserve99Exploded View99Logic Board100External Views, Xserve101Front Panel101Back Panel101Internal Views, Xserve (Slot Load)102Exploded View102Logic Board103External Views, Xserve (Slot Load)104Front Panel104Back Panel104Internal Views, Xserve (Cluster Node)105Exploded View105Logic Board106External Views, Xserve (Cluster Node)107Front Panel107Back Panel107Verification of Basic Services108How to Start Up From CD109Preliminary Steps109Procedure109How to Verify the Server's IP and Hardware (MAC) Address110Preliminary Steps110Procedure110Option A (Server Assistant)110Option B (Terminal)110How to Discover Xserve on Your Network111Follow the steps outlined below to remotely administer Xserve.111Preliminary Steps111Procedure111Option A111Option B111Option C112How to Check for Local Hard Drive Issues113Preliminary Steps113Procedure113How to Remotely Check for Hard Drive Issues114Preliminary Steps114Procedure114How to Erase (Reformat) a Local Xserve Hard Drive115Preliminary Steps115Procedure115How to Remotely Erase (Reformat) a Hard Drive116Preliminary Steps116Procedure116How to Verify Xserve Is Accepting Connections117Preliminary Steps117Procedure117How to Connect Using Server Monitor118Prelimary Steps118Procedure118How to Start up the Server Using an External Drive119Preliminary Steps119Procedure for Local External Drive119Procedure for Remote External Drive119Troubleshooting Authentication Issues121Symptom121Solution121How to Delete and Recreate Authentication Keys123Size: 2.64 MBPages: 123Language: EnglishOpen manual