Mitel Networks 5550 50006490 Data Sheet
Product codes
50006490
The Mitel 5550 IP Console is a PC-based attendant console
and administration application for the Mitel MiVoice
Business unified communications solution (formerly Mitel
Communications Director). It combines an intuitive PC
interface and a specialized telephony keypad for easy
dialing and quick access to call processing and telephony
features. With teleworker support, the corporate answering
point is flexible and mobile. Attendants can now work from
anywhere, at anytime.
and administration application for the Mitel MiVoice
Business unified communications solution (formerly Mitel
Communications Director). It combines an intuitive PC
interface and a specialized telephony keypad for easy
dialing and quick access to call processing and telephony
features. With teleworker support, the corporate answering
point is flexible and mobile. Attendants can now work from
anywhere, at anytime.
IDEAL FOR BUSY ENTERPRISE AND
DEPARTMENTAL ATTENDANTS
DEPARTMENTAL ATTENDANTS
The 5550 IP Console’s Busy Lamp Field (BLF)-based Transfer Assistant
functionality provides an automatic search for every call, providing
attendants with a Most Recent / Most Frequent panel. Over 90% of
incoming calls can be transferred with a single click, reducing searches,
improving accuracy, and making attendants highly efficient.
functionality provides an automatic search for every call, providing
attendants with a Most Recent / Most Frequent panel. Over 90% of
incoming calls can be transferred with a single click, reducing searches,
improving accuracy, and making attendants highly efficient.
The 5550 IP Console’s sophisticated call handling features make it ideal
for high volume call environments where attendants need to manage
calls rather than simply answer phones.
for high volume call environments where attendants need to manage
calls rather than simply answer phones.
ABILITY TO VIEW EMPLOYEE CALENDARS WITH
MICROSOFT
MICROSOFT
®
CALENDAR INTEGRATION
Attendant using the 5550 IP Console in a Microsoft Exchange
environment are able to view any employee’s calendar in order to
provide callers with an accurate estimate of the best time to call back
to reach their desired party, thereby saving callers the time and effort
of having to repeatedly call back.
environment are able to view any employee’s calendar in order to
provide callers with an accurate estimate of the best time to call back
to reach their desired party, thereby saving callers the time and effort
of having to repeatedly call back.
With the calendar information at hand, operators can provide all
callers with the best care possible. By making the 5550 IP Console
your company’s answer point, customers will no longer need to leave
messages, leading to greater sales and satisfaction every time a
customer call.
callers with the best care possible. By making the 5550 IP Console
your company’s answer point, customers will no longer need to leave
messages, leading to greater sales and satisfaction every time a
customer call.
MITEL 5550 IP CONSOLE
PROVIDING ENTERPRISE CONSOLE WITH CALENDAR INFORMATION
DATA SHEET
Microsoft Calendar Integration