Mitel Networks 5550 50006490 Data Sheet

Product codes

50006490

DATA SHEET | MITEL MiVOICE 5550 IP CONSOLE

5550 IP CONSOLE PROVIDES SUCH FEATURES AS:

TRANSFER ASSISTANT:

Attendants can complete 90% of calls with

a single mouse click when presented with a list of extensions most
requested by the caller.

CALL HISTORY:

Attendants can quickly lookup past transfers in

difficult situations

CALL HANDLING TOOLBAR:

Attendants can rapidly perform

functions, such as call answer, call release, hold, cancel, mute, and
recover with a simple click of a mouse instead of using the Telephony
Key Board.

MULTI-TENANTING:

Share a single answer point and save on

answer point costs

TELEWORKER SUPPORT:

Attendants can work off site, reducing

office space costs

ADDITIONAL DATA FIELDS:

Provide more information to

attendants, with color support

ENHANCED STATUS INDICATION:

Hot Desk Login and Call

Forward Status provided to attendants

MICROSOFT CALENDAR INTEGRATION WITH EXCHANGE:

Provides Attendant with a view of user’s outlook calendar.

BUSY LAMP FIELD (BLF) MONITORING:

Attendants see the phone

status at a glance

MULTIPLE BUSY LAMP FIELD LISTS AND TILE-BASED BUSY
LAMP FIELD VIEW:

Multi-Tenanting BLF list support

INCOMING CALLS LIST:

Provides visual indication of all incoming

calls, prioritizes calls, and customizes greeting based on calling
line information

DIRECT STATION SELECT (DSS):

Enables Attendants to pick up

ringing extensions

CALLS ON HOLD COMMENTS:

Attendants have additional

information to handle calls more efficiently

HIGHLY INTUITIVE GRAPHICAL USER INTERFACE (GUI):

With

screen-based call handling, simply point-and-click

ONE-BUTTON ACCESS

to Programmable Key Functions

TWELVE PROGRAMMABLE KEYS:

Provide easy access to the most

commonly used attendant features and services

ON-SCREEN SCRATCH PAD:

Allows attendants to take quick notes

and messages while handling calls

ON-SCREEN BULLETIN BOARD:

Displays system wide information

across the complete answer point

RETRIEVE KEY:

Quickly retrieve a call that was transferred to the

wrong extension

CALL ANSWERING PRIORITY:

Answer calls based on longest time

waiting or origin

CALL WAITING THRESHOLD CAPABILITY:

Incoming calls are

routed to other consoles, reducing wait times

COMPREHENSIVE HOSPITALITY CONSOLE FEATURE SET

DUAL HANDSET / HEADSET JACKS:

For monitoring and training

new attendants

ADAPTABLE TELEPHONY KEYPAD AND HANDSET CRADLE:

For

right- or left-handed attendants

LANGUAGES SUPPORTED:

English, French (Canadian), French

(European), Spanish (North American), Spanish (European), Dutch,
German, Italian, Portuguese (European), Portuguese (Brazilian),
Swedish and Simplified Chinese.

SYSTEM REQUIREMENTS

The 5550 IP Console Release 4.2 is supported by:

· MiVoice Business – Release 5.0 or later (formerly Mitel Communications Director)
· MiVoice Border Gateway – Release 5.1 or later (for Mitel Teleworker Solution* / Secure Recording Connector)
· Mitel Teleworker Solution requires a minimum MiVoice Business Multi-Instance platform Release 1.0 and MiVoice Business Gateway (5.1) server.