TROY Group Font Memory Card Kit 50-70407-002A User Manual

Page of 50
 
Section 4 
Troubleshooting / Error Messages 
 
 
Font Memory Card Kit User’s Guide -- Document # 50-70407-002  Rev.  A
 
4-3
 
Trouble-
shooting by 
Symptom 
(cont.) 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
MICR clear band has extra printing 
(such as toner splatter) besides the 
MICR line on front or backside of 
document. 
 
Printer density setting is too dark. 
 
Printer fusing unit is contaminated. 
 
 
Faulty MICR toner cartridge. 
 
 
 
Use on Non-TROY MICR toner 
cartridge. 
 
Use TROY MICR defaults. 
 
Refer to printer user’s manual for 
cleaning instructions. 
 
Try another TROY MICR toner 
cartridge.  If cartridge is faulty, return 
to the dealer. 
 
Try another TROY MICR toner 
cartridge, or consult the non-TROY 
manufacturer for assistance. 
 
 
MICR line is skewed on document. 
 
Your MICR paper was cut or 
perforated inaccurately (lower edge of 
paper is not perpendicular to the right 
and left edges of paper). 
 
 
 
Your MICR paper has changed 
properties due to environmental 
conditions in storage or handling. 
 
 
Paper incorrectly loaded. 
 
 
 
Faulty paper transport system in 
printer. 
 
Measure your MICR paper and/or 
perforation lines to ensure your MICR-
encoded documents fall within ANSI 
specifications for document size.  Ask 
your paper vendor for correctly sized 
MICR paper. 
 
Measure your MICR paper and/or 
perforation lines to ensure your MICR-
encoded documents fall within ANSI 
specifications for document size. 
 
If using MP tray, paper width guide 
should lightly touch right side of paper 
stack. 
 
Try non-MICR paper to verify the 
problem.  Contact TROY Technical 
Support if problem is verified on non-
MICR paper.