TROY Group Font Memory Card Kit 50-70407-002A User Manual

Page of 50
 
Section 4 
Troubleshooting / Error Messages 
 
 
Font Memory Card Kit User’s Guide -- Document # 50-70407-002  Rev.  A
 
4-4
 
Trouble-
shooting by 
Symptom 
(cont.) 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
MICR line not positioned correctly on 
the document (vertically and 
horizontally). 
 
Your MICR paper was cut or 
perforated inaccurately (paper is too 
short/long or narrow/wide). 
 
 
 
 
Software registration is off (software 
is positioning data incorrectly on the 
printed page). 
 
 
 
 
 
 
 
Printer registration discrepancies 
(small inconsistencies in positioning 
of the image on the printed page) 
 
 
 
 
 
 
 
 
 
 
 
Faulty paper transport system in 
printer. 
 
Measure your MICR paper and/or 
perforation lines to ensure your MICR-
encoded documents fall within ANSI 
specifications for document size.  Ask 
your paper vendor for correctly sized 
MICR paper. 
 
Make adjustments in your software 
application to adjust the positioning of 
the MICR line, or consider purchasing 
the TROY MICR Secure Memory Card, 
which includes the ExPT feature that 
allows you to reposition the MICR line 
via the printer control panel.  Use the 
TROY MICR Document Template to 
verify all adjustments to the MICR line. 
 
Small errors in the printer’s registration 
can change the position of the MICR 
line, which is most noticeable on the 
trailing edge of the printed page.  If the 
MICR line on your checks is positioned 
on trailing edge of the page (the edge 
of the page that exits the printer last), 
try using the TROY printer’s Auto-
Rotate feature to place the MICR line 
on the leading edge of the page to 
avoid any small registration errors that 
would significantly change the position 
of the MICR on your printed checks. 
 
Measure your MICR paper.  If cut to 
correct size, consult your software 
vendor for assistance.   
 
Try non-MICR paper to verify the 
problem.  Consult the printer user’s 
manual or TROY Technical support if 
problem is verified on non-MICR 
paper.