Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual
Managing your attendant consoles
91
Overview
5
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
5
Managing your attendant consoles
This section provides an overview to the DEFINITY attendant consoles. It also
explains how to add new consoles, remove consoles, and how to set your
system-wide console parameters.
explains how to add new consoles, remove consoles, and how to set your
system-wide console parameters.
Overview
The attendant console is the main answering position for your organization. The
console operator is responsible for answering incoming calls and for efficiently
directing or “extending” calls to the appropriate phone.
console operator is responsible for answering incoming calls and for efficiently
directing or “extending” calls to the appropriate phone.
The attendant console also can allow your attendants to monitor:
■
system problems
■
toll fraud abuse
■
traffic patterns
The number of consoles you can have in your organization varies depending on
your DEFINITY system. For more information about your specific system
capacity, refer to DEFINITY ECS System Description.
your DEFINITY system. For more information about your specific system
capacity, refer to DEFINITY ECS System Description.
302 attendant consoles
DEFINITY ECS supports two types of consoles: the 302A/B and the 302C
console. You may have a basic or enhanced version of these consoles.
console. You may have a basic or enhanced version of these consoles.
Figure 1 on
page 92
shows the 302A/B console and
Figure 2 on page 93
shows the 302C
console. The next two figures show the button layouts on the Feature area and on
the optional Selector console.
the optional Selector console.