LaCie FIREWIRE 800/400 User Manual

LaCie Biggest Quadra

User Manual

page 

Contacting Customer Support

Read the User Manual and review the Troubleshoot-

ing section.
Try  to  isolate  the  problem.  If  possible,  make  the 

drive the only external device on the CPU, and make 

sure that all of the cables are correctly and firmly at-

tached.

If you have asked yourself all of the pertinent ques-

tions in the troubleshooting checklist, and you still can’t 

get your LaCie drive to work properly, contact us via 

the contacts on page 57. Before contacting us, make sure 

1.

2.

that you are in front of your computer and that you have 

the following information on hand: 

Your LaCie drive’s serial number

Operating system and version

Computer brand and model

Amount of memory installed

Names  of  any  other  devices  installed  on  your 

computer, including CD/DVD burners

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Before You Contact Technical Support

■

Information to Include in Email Correspondence

■

1.  LaCie hard drive serial number

Located on a sticker at the back of drive or on the original packaging

2.  LaCie hard drive file format

Select the Big Disk Extreme icon on the desktop and press Command 

+ I, or press the Control key and choose 

.

Right click the Big Disk Extreme icon and select 

.

3.  Macintosh/PC model

Click on the Apple icon in the menu bar and select 

.

Right click 

 and select 

.

4.  Operating system version

5.  Processor speed

6.  Computer memory

7.  The brands and models of other internal and external 

peripherals installed on my computer 

Click on the Apple icon in the finder bar and select 

.  

Select 

More Info...  

The

 System Profiler 

will launch and will list your 

internal and external peripherals.

Right click 

 and select