Wegener Communications IPUMP 562 User Manual

Page of 68
 www.wegener.com
800092-01 Rev. A
 45
Unity 552 User’s Manual 
C
HAPTER
 5  C
USTOMER
 S
ERVICE
5.1  Warranty
The following warranty applies to all 
Wegener Communications
 products including the 
iPump 562
:
All 
Wegener Communications
 products are warranted against defective materials and 
workmanship for a period of one year after shipment to customer. 
Wegener 
Communications
' obligation under this warranty is limited to repairing or, at 
Wegener Communications
' option, replacing parts, subassemblies, or entire 
assemblies. 
Wegener Communications
 shall not be liable for any special, indirect, 
or consequential damages. This warranty does not cover parts or equipment which 
have been subject to misuse, negligence, or accident by the customer during use. 
All shipping costs for warranty repairs will be prepaid by the customer. There are no 
other warranties, express or implied, except as stated herein.
5.2  Technical Support
If the unit should fail to perform as described, if you need help resolving problems with your 
iPump 562
, or for questions about obtaining service for your 
iPump 562
, please contact
 
Wegener Communications Customer Service
 at (
770) 814-4057
, Fax
 (678) 624-0294
, or e-
mail
 service@wegener.com
.
To return a product for service:
1. Obtain a 
Return Material Authorization (RMA)
 number by completing and faxing a 
copy of the 
RMA Request Form
 to 
(678) 624-0294
. Or you may e-mail the same 
information to: 
service@wegener.com
.
2. To help us identify and control returned units, plainly write the RMA number on the 
outside of the product-shipping container. This will help us return your unit to you as 
quickly as possible.
3. Return the product, freight prepaid, to the address below: 
Note:  All returned material must be shipped freight prepaid. C.O.D. shipments will not be 
accepted.
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005