Thermador CEM304NS Owner's Manual

15

Contact our Technical Service Department if your 

appliance needs repair. Our central Customer Service 

Center (see below) will also be happy to supply you with 

details on a center close to you.
E number and FD number:
When you contact our service, please have the Model(E) 

number and the FD number for your appliance available. 

You can find the identification plate with these numbers 

on the underside of the appliance and in the appliance 

booklet.
Questions? Please contact us. We look forward to 

hearing from you!

The limited warranty provided by BSH Home Appliances 

Corporation (“BSH“) in this Statement of Limited Product 

Warranty applies only to the THERMADOR

®

 appliance 

(“Product“) sold to you, the first using purchaser, 

provided that the Product was purchased:

▯

For your normal, household (non-commercial) use, 

and has in fact at all times only been used for normal 

household purposes.

▯

New at retail (not a display, "as is", or previously 

returned model), and not for resale, or commercial 

use.

▯

Within the United States or Canada, and has at all 

times remained within the country of original purchase.

The warranties stated herein apply only to the first 

purchaser of the Product and are not transferable.
BSH reserves the right to request proof of purchase at 

the time any warranty claim is submitted to confirm that 

the Product falls within the scope of this limited product 

warranty.
Please make sure to return your registration card; while 

not necessary to effectuate warranty coverage, it is the 

best way for BSH to notify you in the unlikely event of a 

safety notice or product recall.

BSH warrants that the Product is free from defects in 

materials and workmanship for a period of seven 

hundred and thirty (730) days from the date of purchase. 

The foregoing timeline begins to run upon the date of 

purchase, and shall not be stalled, tolled, extended, or 

suspended, for any reason whatsoever.
This Product is also warranted to be free from cosmetic 

defects in material and workmanship (such as scratches 

of stainless steel, paint/porcelain blemishes, chip, dents, 

or other damage to the finish of the Product), for a period 

of sixty (60) days from the date of purchase or closing 

date for new construction.  This cosmetic warranty 

excludes slight color variations due to inherent 

differences in painted and porcelain parts, as well as 

differences caused by kitchen lighting, product location, 

or other similar factors.  This cosmetic warranty 

specifically excludes any display, floor, “As Is”, or “B” 

stock appliances.

During this warranty period, BSH or one of its authorized 

service providers will repair your Product without charge 

to you (subject to certain limitations stated herein) if your 

Product proves to have been manufactured with a defect 

in materials or workmanship. If reasonable attempts to 

repair the Product have been made without success, 

then BSH will replace your Product (upgraded models 

may be available to you, in BSH’s sole discretion, for an 

additional charge). All removed parts and components 

shall become the property of BSH at its sole option. All 

replaced and/or repaired parts shall assume the identity 

of the original part for purposes of this warranty and this 

warranty shall not be extended with respect to such 

parts. BSH's sole liability and responsibility hereunder is 

to repair manufacturer-defective Product only, using a 

BSH-authorized service provider during normal business 

hours. For safety and property damage concerns, BSH 

highly recommends that you do not attempt to repair the 

Product yourself, or use an un-authorized servicer; BSH 

will have no responsibility or liability for repairs or work 

performed by a non-authorized servicer. If you choose to 

have someone other than an authorized service provider 

work on your Product, THIS WARRANTY WILL 

AUTOMATICALLY BECOME NULL AND VOID. Authorized 

service providers are those persons or companies that 

have been specially trained on BSH products, and who 

possess, in BSH's opinion, a superior reputation for 

customer service and technical ability (note that they are 

independent entities and are not agents, partners, 

affiliates or representatives of BSH). Notwithstanding the 

foregoing, BSH will not incur any liability, or have 

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