Marvel 15" Built-In Ice Maker - Black Cabinet & Overlay Door User Manual

Before calling for service, check the following items:

•  Make sure the ice machine is plugged into an outlet.

•  Check the outlet for power.  Test outlet with lamp to make 

certain outlet has power.

•  Make sure ice machine’s switch is in the “ON” position.

•  Make sure that there is cold water supplied to the ice ma-

chine.

•  Make sure drain plug on bottom of reservoir is inserted.

•  Make certain the ice machine is level from front to back and 

side to side.

•  Make certain that the drain line to the ice machine is not 

restricted or kinked.

If you are not able to correct the problem, contact your dealer or 

the manufacturer.  Be sure to have the service number and the 

serial number handy before you call.  The service and the serial 

number are located inside the ice machine on the left side of the 

liner.

If you do need service, contact your dealer or AGA MARVEL.  In 

any correspondence, refer to the service number and serial num-

ber of your ice machine which is located on the upper left hand 

side of the wall liner.  Retain your proof of purchase.  You may 

want to record these numbers in Table D below.

Date of Purchase
Dealer’s Name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip 
Appliance Serial Number
Service Number
Date Warranty Card Sent 

(Must be within 10 Days of 

Purchase)

Table D

Your ice machine requires little service because the best and 

most up to date materials, equipment and quality methods are 

employed throughout the manufacturing process.

If trouble occurs during normal operation, first check the trou-

bleshooting guide on  page 21 to see if any of these simple steps 

may correct the problem.  If service becomes necessary:

1.  If the product is within the first year warranty period, please 

call AGA MARVEL Customer Service at 800.223.3900 for 

directions on how to obtain warranty coverage in your area.

2.  If the product is outside of the first year warranty period, 

AGA MARVEL Customer Service can provide recommenda-

tions of service centers in your area.  A listing of authorized 

3.  In all correspondence regarding service, be sure to give the 

service number, serial number, located on your product’s 

serial plate, and proof of purchase.

4.  Try to have information or description of the nature of the 

problem, how long the ice machine has been running, the 

room temperature, water temperatures, and any additional 

information that may be helpful in quickly solving the prob-

lem.

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