Toshiba P30 Series User Manual

User’s Manual

8-11

Troubleshooting

DVD Super Multi drive

Problem

Procedure

Cannot write correctly

If you have trouble writing, make sure you are

observing the following precautions:

■

Use only media recommended by TOSHIBA.

■

Do not use the mouse or keyboard during

writing.

■

Use only the software supplied with the

computer for recording.

■

Do not run or start other software during

writing.

■

Do not jar the computer during writing.

■

Do not connect/ disconnect external devices

or install/remove internal cards during writing.

If problems persist, contact your dealer.

Problem

Procedure

You cannot access a

CD/DVD in the drive.

Make sure the drive's drawer is securely closed.

Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is

properly seated. It should lie flat with the label

facing up.
A foreign object in the drawer could block laser

light from reading the CD/DVD. Make sure there

is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe

it with a clean cloth dipped in water or a neutral

cleaner. See the Media care section in

cleaning.