Citrix Systems 9000 Series User Manual

Troubleshooting the SSL VPN Client

5-10

SSL VPN User’s Guide

The compression tab displays statistics about the current SSL VPN session’s 

TCP traffic compression rates, broken down by individual connections. The col-

umns on this tab include the following statistics.
•

Port: The port number the connection is communicating on.

•

UncmpDataSize: Size of the data before compression is applied.

•

CmpDataSize: The data size after compression is applied.

•

Bandwidth Saving: The approximate bandwidth savings by the use of com-

pression, expressed as a percentage. This is calculated by the compressed 

data size subtracted from the actual size, all divided by the actual data 

size.

•

CmpRatio: The compression ratio based on actual data size versus the 

compressed data size.

Bandwidth savings may occasionally show as a negative value. This happens 
most frequently with applications such as Telnet where transmitted data is sent 
in very small pieces and other applications where data is precompressed .

3004

“Failed to load 
plug-in, contact 
VPN admin “

This error message 
indicates that the plug-in 
could not load. The error 
may be due to any one of 
several reasons including 
settings on your PC or 
insufficient user privileges

Check your user privileges 
on your computer as well as 
your PC’s network 
configuration. Contact your 
VPN administrator if the 
problem persists.

3005

"Invalid user 
name or 
password"

This message indicates that 
user name and password 
entered are incorrect. 
Another possible reason is 
the back-end authentication 
server may not be available 
at login time.

Verify that the entered user 
name and password are 
correct and re-enter them.

4001

"Internal Error" This message indicates that 

the plug-in did not forward 
cleanup information to the 
client software.

None