Lucent Technologies merlin messaging system User Manual
Providing Overflow Coverage (Hybrid/PBX Only) to the QCC
Queue for Immediate Call Handling
Queue for Immediate Call Handling
You must use this procedure if the communications system operator has a Queued Call
Console (QCC) and the QCC should receive overflow calls from the MERLIN Messaging
System. The QCC will receive calls when the number of calls waiting in the MERLIN
Messaging System Calling Group queue is equal to or greater than the programmed Overflow
Threshold. Refer to the communications System Planning Form containing Group Calling
information to locate site-specific Overflow Threshold settings.
Console (QCC) and the QCC should receive overflow calls from the MERLIN Messaging
System. The QCC will receive calls when the number of calls waiting in the MERLIN
Messaging System Calling Group queue is equal to or greater than the programmed Overflow
Threshold. Refer to the communications System Planning Form containing Group Calling
information to locate site-specific Overflow Threshold settings.
Procedure
Providing Overflow Coverage (Hybrid/PBX Only) to the QCC Queue for Immediate Call Handling
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