User ManualTable of ContentsTable of Contents2System Planning and Completion of Forms3Getting Started4Introduction5Customized "Paths" through Information/Procedures6Navigation7The Contents Panel7The Technology Bar7Pop-Up Windows8The Button Bar9Programming Conventions10System Overview11PCMCIA Slots12Introduction13Port Level LEDs13RS232 Port13System Status LED13Local Area Network (LAN) Connection13Port Status LEDs13Services and Features15System Configuration16Port Assignments17System LEDs18System Capacities19System Components22Port LEDs22Environmental Requirements23Installer and Programmer Responsibilities24Company Personnel Responsibilities25System Manager Responsibilities26Call Answer Service (CAS) Operator Responsibilities27General Mailbox Owner Responsibilities28Security Features29Call Handling Planning30Call Handling Planning31Immediate Call Handling32Delayed Call Handling33Night Only Call Handling34Fax Call Handling35Centralized Voice Messaging in a Private Network36Completing the MERLIN Messaging System Planning Forms38Introduction39Planning Form 1: System Parameters42Planning Form 2: Extension Administration45Planning Form 3: Automated Attendant Planning49Form 3a49Form 3b50Form 3c50Form 3d51Planning Form 4: Line Assignments64Planning Form 5: Security Settings67Planning Form 6: System Group Lists71A. MERLIN Messaging System Planning Forms75Planning Form 1 - System Parameters76Planning Form 2 - Extension Administration77Planning Form 3a - Automated Attendant78Planning Form 3b - Day/Night Main Menu79Planning Form 3c - Submenu80Planning Form 3d - Recording Script81Planning Form 4 - Automated Attendant Line Assignments82Planning Form 5 - Security Settings83Planning Form 6 - System Group Lists84Installation Configuration and Programming85Getting Started86Introduction87Customized "Paths" through Information/Procedures88Navigation89The Contents Panel89The Technology Bar89Pop-Up Windows90The Button Bar91Programming Conventions92System Overview93PCMCIA Slots94Introduction95Port Status LEDs95RS232 Port95System Status LED95Local Area Network (LAN) Connection95Port Status LEDs95Services and Features97System Configuration98Port Assignments99System LEDs100System Capacities101System Components104Port LEDs104Environmental Requirements105Installer and Programmer Responsibilities106Company Personnel Responsibilities107System Manager Responsibilities108Call Answer Service (CAS) Operator Responsibilities109General Mailbox Owner Responsibilities110Security Features111Installation112Introduction113Preparing for Installation114Communications System Hardware Requirements115Installing the MERLIN Messaging System Module117Programming Overview118Communications System119MERLIN Messaging System120Preparing the Communications System121Introduction122Assigning Lines to the Voice Port(s) Used for Outcalling123Creating a Calling Group and Assigning Group Members124Enabling Rotary Signaling126Setting the Outcalling Lines to No Ring127Programming the MERLIN Messaging System129Introduction130Global Commands and Rules131Initially Logging into System Administration132Selecting the System Administration Prompt Language133Programming System Parameters134Programming System Language Mode and System Language135Setting System Language Mode135Setting System Language135For Monolingual Mode137For Bilingual Mode138Programming System Date and Time139Programming Call Answer Service Operator Extension140Programming General Mailbox Owner(s)141Programming Maximum Extension Length142Programming Extensions143Assigning a Mailbox Extension144Assigning a Transfer-Only Extension150Assigning Automated Attendant Extensions152Assigning a Fax Extension154Programming the Automated Attendant(s)156Programming the Day and Night Main menus157Creating Submenus163Creating Announcements169Programming the Schedule Options174Programming Line Assignments177Assigning a Fax Extension to an Automated Attendant178Setting System Security Parameters179Setting Transfer Restrictions180Setting Minimum Password Length181Programming System Group Lists (Release 2 or later)182Acceptance Tests183Performing Acceptance Testing183Verifying the Remote Maintenance Device (RMD)184Voice Mail Service185Verifying MERLIN Messaging System Ports185Verify Transfer to Outside Dial Tone Restricted185Automated Attendant Service186Verifying Immediate Call Handling187Verifying Delayed Call Handling188Verifying Day Main menu189Verifying Night Main menu190Verifying Night Service Programming191Verifying Fax Machines192Call Answer Service193Verifying Extension Coverage194Verifying Line Coverage195Troubleshooting Overview196Problems and Corrective Actions197Backing Up the System to the PC Card216Programming the Communications System217Introduction218Programming Group-Assigned Features219Setting the Transfer Return Time220Setting the VMS Transfer Return Interval222Redirecting Calls Sent to Unassigned Extensions224Programming Call Answer Service226Programming Group Coverage227Creating the Group Coverage Ring Delay230Programming Call Handling Methods232Immediate Call Handling233Assigning Trunks/Pools to the MERLIN Messaging System Calling Group235Assigning Personal Lines237Setting Line/Cover Buttons to Delay Ring238Setting No Ring for Other Extensions240Providing Overflow Coverage (Hybrid/PBX Only) to the QCC Queue for Immediate Call Handling242Delayed Call Handling246Programming Required246Assigning Outside Lines or Pools to Delayed Call Handling Calling Group247Providing Overflow Coverage to MERLIN Messaging System for the Delayed Call Handling Calling Group248Night Only Call Handling250Creating the Night Service Exclusion List251Changing Calling Restriction to Allow Outcalling253Programming Automatic Route Selection (ARS) Restriction255(For Hybrid/PBX mode only)255Fax Call Handling257Creating a Fax Calling Group260Programming MERLIN Messaging System Port Restrictions262Programming Touch-Tone Settings263Confirming the Touch-Tone Duration264Confirming the Touch-Tone Interval267Programming the Message-Waiting Receiver268Programming Labels269Programming Optional Extension Features271Programming an Auto Dial Button272Programming a Coverage VMS Off Button274Programming Coverage Inside Button276Programming a Direct Voice Mail Button278Programming a Delete Message Button279For all multiline telephones except MLX279Ongoing Maintenance and Administration281Getting Started282Introduction283Customized "Paths" through Information/Procedures284Navigation285The Contents Panel285The Technology Bar285Pop-Up Windows286The Button Bar287Programming Conventions288System Overview289PCMCIA Slots290Introduction291Port Level LEDs291RS232 Port291System Status LED291Local Area Network (LAN) Connection291Port Status LEDs291Services and Features294System Configuration295Port Assignments296System LEDs297System Capacities298System Components301Port LEDs301Environmental Requirements302Installer and Programmer Responsibilities303Company Personnel Responsibilities304System Manager Responsibilities305Call Answer Service (CAS) Operator Responsibilities306General Mailbox Owner Responsibilities307Security Features308Managing the MERLIN Messaging System309Overview310Managing the System310Logging in to System Administration311Changing the System Administration Password312Changing the System Administration Prompt Language313Modifying System Parameters314Programming System Language Mode and System Language315Setting System Language Mode315Setting System Language315For Monolingual Mode317For Bilingual Mode318Programming Date and Time319Programming the Call Answer Service Operator Extension320Programming the General Mailbox Owner(s)321Programming Maximum Extension Length322Modifying Extension Programming323Changing a Directory Listing or Recorded Name324Changing the Mailbox Language326Changing the Mailbox Size327Reinitializing a Mailbox Password328Reinitializing a Mailbox329Assigning Lines to the Voice Port Used for Outcalling331Creating a MERLIN Messaging System Calling Group332Changing Outcalling Permission334Changing the Phone Status335Deleting a Mailbox Extension336Changing the Maximum Message Length337Modifying Automated Attendant Programming338Modifying a Day or Night Menu339Creating Submenus342Modifying a Submenu348Deleting a Submenu351Creating Announcements352Modifying an Announcement357Deleting an Announcement359Programming the Schedule Controller360Administering a Temporary Schedule364Programming Line Assignments368Assigning a Fax Extension to an Automated Attendant370Assigning a Fax Machine Extension371Deleting Fax Extensions374Logging in to System Administration375Modifying System Security Parameters376Setting Transfer Restrictions377Setting Minimum Password Length378Backing Up and Restoring the System379Backing Up the System to the PC Card380Restoring the Messaging System381Terminal-Based Reporting, Maintenance and Administration382Introduction383MERLIN Messaging System Reports384MERLIN Messaging System Maintenance and Administration385User Access and Security Requirements386Establishing a Remote Session387Setting Up Windows HyperTerminal for a Remote Session388Establishing a Local Session389Logging in to Terminal-Based Reporting, Maintenance and Administration390System Validation391System Manager Options Menu Screen392System Configuration Report393B. Sample Configuration Report394GENERAL INFORMATION394AUTOMATED ATTENDANT INFORMATION394SUBMENU INFORMATION398ANNOUNCEMENT INFORMATION399EXTENSION INFORMATION400Service Technician Options Menu Screen402Change Daily System Maintenance Time403Changing The Date and Maintenance Time404Critical Event Report405Mailbox Report407Requesting a Mailbox Report409Enter Notes in Permanent Trouble Log410Entering Notes in the Permanent Trouble411Display Permanent Trouble Log412Displaying the Permanent Trouble Log413Restart Messaging System415Restarting the MERLIN Messaging System416Log Off and Exit417Backup Messaging System418Backing Up the Messaging System419Restore the Messaging System420Request a System Restore421Change Password423Changing the System Administration Password424Capturing a Report to a File or Printer425Setting Up Windows HyperTerminal for A Local Session426Upgrading MERLIN Messaging System Port Licensing427Upgrading MERLIN Messaging System Port Licensing428Performing a Port Licensing Upgrade429Assigning Lines to the Voice Port Used for Outcalling431Setting the Outcalling Lines to No Ring432Enabling Rotary Signaling434Creating a MERLIN Messaging System Calling Group435Changing Calling Restrictions to Allow Outcalling437Programming Automatic Route Selection (ARS) Restriction439(For Hybrid/PBX mode only)439Creating the Night Service Exclusion List441Performing a Power-On Procedure442MERLIN® Messaging Sytem User’s Guide444Getting Started445Logging In445Options446Personalizing Your Mailbox447Recording Your Name447Recording or Deleting a Personal Greeting447Activating a Personal Greeting448Changing Your Personal Operator449Changing Your Password449Choosing Call Answer Mode449Your Messages450About Message Categories450Listening to Messages450Responding to a Message450Sending a Message451Using the Directory452Using Personal Group Lists453Creating Personal Group Lists453Reviewing or Modifying Personal Group Lists453Using Ou calling456About Outcalling456Turning Outcalling On or Off456Setting Your Outcalling Numbers456Guidelines457Reviewing Your Outcalling Numbers458Setting Your Outcalling Cycles458Setting Your Outcalling Interval459Setting Your Outcalling Schedule459Search462Glossary463A463B464C464D465E466F467G467H468I468K468L468M468N469O469P470Q471R471S471T473U474V474W474Help475Navigation475The Technology Bar475The Button Bar475Programming Conventions476Size: 6.96 MBPages: 476Language: EnglishOpen manual