Lucent Technologies merlin messaging system User Manual

The System Manager is responsible for performing the following routine maintenance tasks:

Maintaining Voice Mailboxes,

 

for example:

Adding and deleting voice mailboxes.

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Resetting (initializing) voice mailbox passwords when forgotten.

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Changing user's mailbox language.

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Changing Automated Attendant Menus, Announcements and Line Assignments to
reflect changes in line assignment, personnel, company operations or company services.

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Maintaining the Automated Attendant Schedule to assure that the appropriate
Automated Attendant menus and announcements are played in connection with holidays
and temporary company closings or openings.

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Maintaining System Parameters to make system-wide changes (for example, changing
date and time, the Call Answer Service Operator extension or General Mailbox
Owners).

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Maintaining System Security by responding to user inquiries and by taking measures
to prevent toll fraud and to safeguard the contents of mailboxes.

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Performing System Backups periodically or when changes are made to the MERLIN
Messaging System.

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Maintaining Directory Listings to reflect changes in personnel.

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Reviewing Configuration Reports to ensure that all system parameters, line
assignments, Automated Attendant menus and Announcements are current and correct.

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Call Answer Service Operator
General Mailbox Owner(s)

 

System Manager Responsibilities (Planning)

http://www.sostc.com/lucent/systemplanning/overview/mmgenres2a.htm [2/2/2000 2:31:11 PM]