Lucent Technologies merlin messaging system User Manual

The Call Answer Service Operator answers calls when:

In Automated Attendant Service, the 

 

set to CAS Operator

and:

Caller presses 

.

❍   

Caller makes no selection.

❍   

Caller presses 

 while using the directory to transfer.

❍   

Caller presses 

, then 

 to transfer.

❍   

●   

In Voice Mail Service:

User presses 

 

, then 

.

❍   

Caller presses 

 while using the directory to transfer.

❍   

●   

In Call Answer Service:

Caller presses 

 or 

 

, then 

 while the greeting is playing and the

extension does not have Personal Operator.

❍   

Mailbox is in Answer-Only mode without a Personal Operator and caller presses

 or 

 

, then 

 during the five-second timeout following the greeting.

❍   

Caller presses 

 or 

 

, then 

 before or after leaving a message in a

mailbox that does not have a Personal Operator.

❍   

Caller presses 

 while using the directory to transfer.

❍   

●   

The factory setting for the Call Answer Service Operator is 768. It is recommended that you do
not change the factory setting.

System Manager
General Mailbox Owner(s)

Call Answer Service (CAS) Operator Responsibilities (Maintenance)

http://www.sostc.com/lucent/ongoingmaintenance/overview/mmgenres2b.htm [2/2/2000 2:34:19 PM]