Lucent Technologies merlin messaging system User Manual
Automated Attendant feature that determines how a call is processed when the caller dials 0
(zero), does not make a selection from an Automated Attendant Main menu or Submenu or
when the caller dials 0 from an Automated Attendant Announcement. The Dial 0/Timeout
Action can be set to disconnect the call or to transfer the call to the system operator, to the
General Mailbox, to an extension or to a mailbox. The MERLIN Messaging System
Manager programs the Dial 0/Timeout Action separately for each Automated Attendant's
Day Service operation and for each Automated Attendant's Night operation.
(zero), does not make a selection from an Automated Attendant Main menu or Submenu or
when the caller dials 0 from an Automated Attendant Announcement. The Dial 0/Timeout
Action can be set to disconnect the call or to transfer the call to the system operator, to the
General Mailbox, to an extension or to a mailbox. The MERLIN Messaging System
Manager programs the Dial 0/Timeout Action separately for each Automated Attendant's
Day Service operation and for each Automated Attendant's Night operation.
Direct-Line Console (DLC)
Telephone used by a system operator to answer outside calls (not directed to an individual or
a group) and inside calls, to transfer calls, to make outside calls for users with outward
calling restrictions, to set up conference calls and to monitor system operation.
a group) and inside calls, to transfer calls, to make outside calls for users with outward
calling restrictions, to set up conference calls and to monitor system operation.
Directory
Users are listed in the Directory by either their last name or their first name. Callers and users can
use the Directory to reach a user whose extension they do not know. In addition, users can use the
Directory to address messages to other users.
use the Directory to reach a user whose extension they do not know. In addition, users can use the
Directory to address messages to other users.
DOSSPM
A DOS-based System Programming and Maintenance tool used to program and maintain the
communications system.
communications system.
E
Exclusion List
When the communications system Night Service with Outward Restriction feature is used
and the Night Service is activated, the users on the Exclusion List can make external calls
without entering a password. If a password has been programmed, when Night Service is
activated, users who are not on the Exclusion list must enter a password to make external
calls.
and the Night Service is activated, the users on the Exclusion List can make external calls
without entering a password. If a password has been programmed, when Night Service is
activated, users who are not on the Exclusion list must enter a password to make external
calls.
Extension
Number that identifies a phone or other voice or data equipment connected to the communications
system.
system.
MERLIN Messaging System Glossary
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