Lucent Technologies merlin messaging system User Manual

Main menu or submenu, assign Selector Action Code 2 to the Selector Code.

The submenu consists of a recorded prompt listing menu options and the corresponding digit (Selector
Code) the caller presses to select each option. Depending on the Touch–Tone input, the Automated
Attendant Service performs the action (Selector Code Action) specified for the selector code:

Transfer to an extension

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Transfer to a Mailbox

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Print a blank submenu Form
View a sample, completed submenu Form
Access field–by–field instructions for completing the submenu Form

Recording Scripts

Create Scripts for announcements, submenus and the
Day/Night Main menu

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Announcements, submenus and the Day/Night Main menu are part of the Automated Attendant
Service. Scripts are recordings of up to two minutes that can be created and changed by the System
Manager only. If the system is in Bilingual mode, then each script consists of one recording in the
Primary Language and one recording in the Secondary Language.

Once you create the script, you can associate it with an Automated Attendant announcement,
submenu or with a Day/Night Main menu.

You can record up to 99 scripts.

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Scripts can be up to two minutes in length.

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The same scripts can be used for more than one Day/Night Main menu or submenu and with
more than one Automated Attendant.

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Print a blank Recording Scripts Form
View a sample, completed Recording Scripts Form
Access field–by–field instructions for completing the Recording Scripts Form

Planning Form 3: Automated Attendant Planning

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