Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-64
DIGITS_DIALED
2
Database tables
2
The DIGITS_DIALED item appears in the following database tables:
Agent trace tables
Digits the agent dialed to originate a call. Trunk access codes, feature
access codes, account and authorization codes are not included.
Available on Generic 3 switches.
access codes, account and authorization codes are not included.
Available on Generic 3 switches.
DIRECTION
(real-time)
(real-time)
2
Database tables
2
The DIRECTION item appears in the following database tables:
Agent tables
This is a real-time item.
The direction of the call the agent is currently handling for any split/skill.
Valid values are blank, IN, OUT, or as defined in Dictionary. If the agent is
not on a call, the value is blank.
Valid values are blank, IN, OUT, or as defined in Dictionary. If the agent is
not on a call, the value is blank.
This is a status item.
Trunk tables
This is a real-time item.
The current call direction of the trunk (IN, OUT, or as defined in
Dictionary). The value is blank (NULL) if the trunk is idle.
Dictionary). The value is blank (NULL) if the trunk is idle.
This is a status item.
Agent trace tables
Direction of the call the agent is currently handling for any split/skill. Valid
values are IN, OUT, or as defined in Dictionary. If the agent is not on a
call, the value is blank (NULL).
values are IN, OUT, or as defined in Dictionary. If the agent is not on a
call, the value is blank (NULL).