Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-90
HOLDABN-
CALLS
CALLS
2
Database tables
2
The HOLDABNCALLS item appears in the following database tables:
Split/skill tables
Number of times split/skill ACD callers abandoned the call while on hold.
Available on Generic 3 switches.
Available on Generic 3 switches.
This is a cumulative item.
Agent tables
The number of times callers abandoned from hold. For Generic 3
switches, HOLDABNCALLS applies to all calls the agent put on hold.
switches, HOLDABNCALLS applies to all calls the agent put on hold.
This is a cumulative item.
VDN tables
The number of times that callers abandoned from on hold. For Generic 3
switches, and for the ECS, HOLDABNCALLS applies to all calls the
agent put on hold.
switches, and for the ECS, HOLDABNCALLS applies to all calls the
agent put on hold.
This is a cumulative item.
HOLDACD-
CALLS
CALLS
2
Database tables
2
The HOLDACDCALLS item appears in the following database tables:
VDN tables
The number of split/skill or direct agent ACD calls placed on hold at least
one time.
one time.
This is a cumulative item.