Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-96
I_ARRIVED
2
Database tables
2
The I_ARRIVED item appears in the following database tables:
VDN tables
Number of calls that reached this VDN during this interval.
This is a cumulative item.
I_AUXINTIME
2
Database tables
2
The I_AUXINTIME item appears in the following database tables:
Agent tables
The time during the collection interval that the agent was in AUX work,
AVAILABLE, or for Generic 3 switches, including time when an ACD or
AUXIN/AUXOUT call is on hold and on inbound extension calls and
SPLIT was the OLDEST_LOGON. I_AUXINTIME includes
I_ACDAUXINTIME but does not include time calls spent on hold, which
include time spent on hold unless the agent makes an outgoing call with
an AUXIN call on hold.
AVAILABLE, or for Generic 3 switches, including time when an ACD or
AUXIN/AUXOUT call is on hold and on inbound extension calls and
SPLIT was the OLDEST_LOGON. I_AUXINTIME includes
I_ACDAUXINTIME but does not include time calls spent on hold, which
include time spent on hold unless the agent makes an outgoing call with
an AUXIN call on hold.
Split/Skill tables
The time during the collection interval that POSITIONS were in AUX
work, AVAILABLE, or for Generic 3 switches, including time when an
ACD or AUXIN/AUXOUT call is on hold and on inbound extension calls.
I_AUXINTIME includes I_ACDAUXINTIME but does not include time
inbound extension calls spent on hold.
work, AVAILABLE, or for Generic 3 switches, including time when an
ACD or AUXIN/AUXOUT call is on hold and on inbound extension calls.
I_AUXINTIME includes I_ACDAUXINTIME but does not include time
inbound extension calls spent on hold.
This is a cumulative item.