Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-120
LOGONSKILL2-
20
(real-time)
20
(real-time)
2
Database tables
2
The LOGONSKILL2-20 item appears in the following database tables:
Agent tables
This is a real-time item.
The second through twentieth skills the agent logged in with. The number
of skills per agent depends on the type of switch. Available on the ECS
with the EAS feature and Generic 3 switches with the EAS feature.
of skills per agent depends on the type of switch. Available on the ECS
with the EAS feature and Generic 3 switches with the EAS feature.
This is a status item.
Agent login/logout tables
The second through twentieth skills the agent logged in with. NOTE: The
number of skills per agent depends on the type of switch. Available on
the ECS with the EAS feature and later Generic 3 switches with the EAS
feature.
number of skills per agent depends on the type of switch. Available on
the ECS with the EAS feature and later Generic 3 switches with the EAS
feature.
LOGONSTART
(real-time)
(real-time)
2
Database tables
2
The LOGONSTART (real-time) item appears in the following database
tables:
tables:
Agent tables
The time of day that the agent logged into this SPLIT. This field is not set
unless the agent is logged in. If the agent has not logged in during the
collection interval, the value will be blank. Valid values are null and time-
of-day.
unless the agent is logged in. If the agent has not logged in during the
collection interval, the value will be blank. Valid values are null and time-
of-day.
This is a status item.
LOGOUT
2
Database tables
2
The LOGOUT item appears in the following database tables:
Agent login/logout tables
Time at which the agent logged out.