Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-121
LOGOUT_DATE
2
Database tables
2
The LOGOUT_DATE item appears in the following database tables:
Agent login/logout tables
Date on which the agent logged out. This field is a standard UNIX time
field; that is, the time is stored as the number of seconds since January 1,
1970.
field; that is, the time is stored as the number of seconds since January 1,
1970.
LOGOUTREA-
SON
SON
2
Database tables
2
The LOGOUTREASON item appears in the following database tables:
Agent login/logout tables
Reason code (0 through 9) associated with the agent’s logout. For switch
releases earlier than the ECS or switch releases that do not have the
EAS feature and reason codes active, this field will always contain a 0
when the agent has logged out.
releases earlier than the ECS or switch releases that do not have the
EAS feature and reason codes active, this field will always contain a 0
when the agent has logged out.
Agent trace tables
Reason code (0 through 9) associated with the agent’s logout. For switch
releases earlier than the ECS or switch releases that do not have the
EAS feature and reason codes active, this field will always contain 0
when the agent has logged out.
releases earlier than the ECS or switch releases that do not have the
EAS feature and reason codes active, this field will always contain 0
when the agent has logged out.
LOOKATTEMPTS
2
Database tables
2
The LOOKATTEMPTS item appears in the following database tables:
Vector tables
The time all GOTOCALLS spent in this vector before being redirected to
another vector. Available on Generic 3 switches and on the ECS.
another vector. Available on Generic 3 switches and on the ECS.
This is a cumulative item.