Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-134
OLDEST_LOG-
ON (real-time)
ON (real-time)
2
Database tables
2
The OLDEST_LOGON (real-time) item appears in the following database
tables:
tables:
Agent tables
The split/skill the agent has been logged into the longest. For Generic 3
switches with EAS, this is always the first administered skill.
switches with EAS, this is always the first administered skill.
This is a status item.
ONACD (real-
time)
time)
2
Database tables
2
The ONACD (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are on inbound and outbound
ACD calls to this split/skill. ONACD includes ONACDOUT.
ACD calls to this split/skill. ONACD includes ONACDOUT.
This is a status item.
ONACDAUXOUT
(real-time)
(real-time)
2
Database tables
2
The ONACDAUXOUT (real-time) item appears in the following database
tables:
tables:
Split/skill tables
The current number of POSITIONS that are on AUXOUT calls with an
ACD call on hold for this split/skill. For agents in multiple skills with
multiple call handling, the last call the agent put on hold was for this skill.
Available for Generic 3 switches.
ACD call on hold for this split/skill. For agents in multiple skills with
multiple call handling, the last call the agent put on hold was for this skill.
Available for Generic 3 switches.
This is a status item.