Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

The number of INCALLS that were redirected out of the vector, given a 
busy signal, or were disconnected. OTHERCALLS includes 
BUSYCALLS, DISCCALLS, and OUTFLOWCALLS. OTHERCALLS = 
INCALLS - ACDCALLS - ABNCALLS

This is a status item.

Number of calls that were given a forced busy, forced disconnect, or 
outflowed from the switch, and non-ACD calls that were answered 
(CONNECTCALLS). OTHERCALLS includes BUSYCALLS, 
CONNECTCALLS, DISCCALLS, and OUTFLOWCALLS. OTHERCALLS 
= INCALLS - ACDCALLS - ABNCALLS

This is a cumulative item.

2

2

The OTHERTIME item appears in the following database tables:

The time OTHERCALLS waited in queue until the disposition was known 
and the call left the split/skill. Note: OTHERTIME relates to time for 
OTHERCALLS and is not related to I_OTHERTIME, which is the time 
agents spent in the OTHER state. OTHERTIME = BUSYTIME + 
DEQUETIME + DISCTIME + OUTFLOWTIME.

This is a cumulative item.

The time OTHERCALLS spent in the vector until the disposition was 
known and the call left the vector. OTHERTIME includes BUSYTIME, 
DISCTIME, and OUTFLOWTIME.

This is a cumulative item.

Duration of all OTHERCALLS until the calls leave the VDN (the calls 
drop, are sent to another VDN, are transferred, or are sent outside the 
switch). OTHERTIME includes BUSYTIME, CONNECTTIME, 
CONNTALKTIME, DISCTIME, and OUTFLOWTIME.

This is a cumulative item.