Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The QUECOUNT (real-time) item appears in the following database 
tables:

The number of ACD split/skill queues that the call is in. This is blank 
(NULL) when the trunk goes idle, gets forced busy, gets a forced 
disconnect, connects to a station or agent, or forwards out of the queue. 
Values: NULL, 1-3

This is a status item.

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2

The QUETYPE (real-time) item appears in the following database tables:

Whether this call entered the queue by the "queue to main" or another 
vector step. QUETYPE is NULL for direct agent calls, when vectoring is 
not used, and when the call dequeues (is answered, abandoned, gets 
forced busy, or gets a forced disconnect). Valid values are NULL, MAIN, 
and BACKUP.

This is a status item.

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2

The QUETYPE2-3 (real-time) item appears in the following database 
tables:

Whether this call entered the second or third queue by the "queue to 
main" or another vector step. QUETYPE2 and QUETYPE3 are NULL 
when vectoring is not used and when the call dequeues (is answered, 
abandoned, gets forced busy, or gets a forced disconnect). Valid values 
are NULL, MAIN, and BACKUP. Available on Generic 3 switches.

This is a status item.