Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-150
R1AGINRING
(real-time)
(real-time)
2
Database tables
2
The R1AGINRING item appears in the following database tables:
Split/skill tables
The number of reserve1 agents with this skill ACD call ringing (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R1AVAILABLE
(real-time)
(real-time)
2
Database tables
2
The R1AVAILABLE item appears in the following database tables:
Split/skill tables
The number of reserve1 agents who are available to take a call (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R1INACW
(real-time)
(real-time)
2
Database tables
2
The R1INACW item appears in the following database tables:
Split/skill tables
The number of reserve1 agents in ACW for this skill (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
DEFINITY ECS R6 or later with EAS.
This is a real-time item.